ホテル コンコルド(Hotel Concorde)

Excellent service, room, location and the breakfast was a treat Thank you to the concorde arona team

I liked: - cordial, polite, and helpful staff - panoramic lake view - breakfast included - restaurant I didn't like: - hard to reach the train station/bus stops (but the hotel cannot do anything about it) - old amenities and some spiders in the rooms

The hotel looks pretty bad and run down from the outside, but inside it is lovely and warm and welcoming, it looks like it's had a refurbishment. The staff were lovely, the room was lovely and so was the breakfast. Best views from a hotel I've had for years too. I couldn't fault the hotel other than outside appearance.

Property was lovely and great value for money. The beds were changed everyday and the views over the lake were incredible!!! The breakfast was good with enough options to keep most people happy. Can’t complain at all about the stay. The view is what made it for us!

Hotel has the best view over lake. Parking is tight but appreciative it is next to hotel and free. We had dinner at their restaurant the first night and will not be back. Pasta carbonara is horrible. The pasta was so under cooked it stuck to my teeth. The gnocchi with Gorgonzola sauce was paste-like with no flavor. The waiter never came back to ask how our meal was. He was very attentive to the other 3 occupied tables as they spoke Italian. Felt like we were invisible. It is our fault we didn’t complain, but didn’t think it would matter. Approximately $40, one of the more expensive meals and definitely the worst.

Lovely view of the lake. Safe parking. Minutes from Arona centre on foot. Good breakfast. All good

No AC in the room they gave me. Nice that they did book and send me to another hotel in the area. Not nice that I had to drive into the other hotel at 10:00pm at night

A completely relaxing stay. We arrived at the hotel with our car on the back of a breakdown truck after a long drive. Hotel staff could not have been more helpful unloading our luggage and helping us to the room. Unfortunately for us my wife broke her wrist during our stay and once again the hotel staff were exceptional with their support throughout our stay by looking out for her whilst I was working and also with help during conversation with medical staff on the phone. Really cant praise them enough. The hotel is very clean, restaurant food for breakfast and evening meal really nice and reasonably priced.

Rooms downgraded - I have booked two double rooms for 2 adults and 2 kids, at arrival they gave us 2 single rooms. Double rooms were all occupied. They proposed to move to another hotel with a family room for 4, this did not work (one of the kids went asleep in the reception while we were waiting for the manager to address the issue). The hotel is stuck in the 70's, with little to nothing maintenance (room locks, bathrooms, cable radio?, see photos). Hotel refused any reimbursement.