Beautiful hotel with global-scale decor and international gentry. 7 kitchens for breakfast made for an interesting spread and the Jain food was quite delicious. Shockingly undertrained and ignorant staff. A couple of examples follow: 1. Throughout my visit, I asked for an ice pack SIX times as I was recovering from an injury. They could not provide one even once. When I gave my own to simply freeze, they returned it in liquid form the next morning! Isn't an ice pack basic first aid? 2. We informed the reception to put our room on DND while I napped one evening. The housekeeping staff constantly rang the bell until I opened the door as they wanted to do the evening turndown service. Does the staff not communicate?? 3. We waited for about 20-30 minutes at breakfast to find someone to take our order. 4. Honestly, we couldn't get enough rest because of overzealous staff that kept ringing the bell even early in the morning for silly things that we didn't need. 5. Most staff members don't greet the guests or even bother giving way, which is quite unexpected from a five-star property. While leaving, the duty manager finally made her presence felt and offered us a discount voucher. We appreciate that but had an underwhelming experience overall. I couldn't help feeling like this Ritz Carlton is being used as a training centre for other hotels in this chain! Otherwise I simply cannot justify the popularity considering this the level of service.
Overall it exceeded our expectations in every way. From the moment my husband and I arrived, the staff went above and beyond to make us feel welcome. The team - ulnesh, pallavi and alkeesh are professional, incredibly helpful and friendly. I recommend it to anyone looking for exceptional service, comfort and a memorable stay ❤️
素晴らしい
56 reviews
4.7/5
1泊あたり
17,550円
より
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No.1
4.0/5
54件の口コミ
ジンジャー プネー ワカド
プネ | ラジブ・ガンジー IT パーク・フェーズ 2 マーンより3.7KM
"Good Location"
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No.2
3.8/5
86件の口コミ
エンライズ、サヤジ プネ
プネ | ラジブ・ガンジー IT パーク・フェーズ 2 マーンより2.74KM
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No.3
4.4/5
67件の口コミ
サヤジ プネー
プネ | ラジブ・ガンジー IT パーク・フェーズ 2 マーンより3.83KM
"最高の立地""サービスが素晴らしい"
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No.4
3.8/5
71件の口コミ
ジ オーキッド ホテル プネ ヒンジャワディ
プネ | ラジブ・ガンジー IT パーク・フェーズ 2 マーンより5.6KM
"最高の立地"
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No.5
2.9/5
0件の口コミ
FabHotel Ranjanas - Nr Phoenix Mall of the Millennium
プネ | ラジブ・ガンジー IT パーク・フェーズ 2 マーンより3.81KM
"Good Location"
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No.6
5.0/5
2件の口コミ
Treebo Atithi Comforts Inn
プネ | ラジブ・ガンジー IT パーク・フェーズ 2 マーンより7.21KM
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No.7
3.5/5
51件の口コミ
FabHotel Emersion Residency - High Street Near Laxman Nagar, Baner
Really overwhelmed with the hospitality, behavior & attitude of your staff during our brief stay at Fariyas. Good service given by all your staff mainly Omkar, Surojit & Priya. I wish them all the best. Moreover I like the hotel ambience & huge water body.