Ok. First off I don't know how anyone could give Marcos and Magdelina anything but 5 stars. They are both fluent in Spanish, English and several other languages which made everything very easy. When I wanted to practice on my Spanish Marcos would speak with me in Spanish and when I wanted to speak in English we spoke in English. If you read the other reviews, some people were confused about where they were and reviewed this place in error. I was traveling solo in the Dominican Republic as a single woman and I was slightly worried before arriving, but the second I walked into the garden late at night to check in - all my fears melted away. The family was sitting having a casual conversation with guests and the kids were playing on the ping pong table. They welcomed me like family. The most gracious couple I have ever met. In addition to being met by Marcos and Magdalena I was also met by a friendly dog which made this feel even more like home. As far as my room went, everything was clean, very spacious, had air conditioning in the bedroom, a mini fridge and some snacks and drinks in the minibar. I settled in immediately. I also ate dinner there every night because the food was so amazing! They have four different menus to choose from, including Dominican food, Caribbean and even Polish food. All of which was absolutely delicious. The service was incredible and it was a true experience that I will never forget. I even got to play air hockey with the kiddos! I almost don't want to write this review because I'm afraid I won't be able to get a reservation when I return next year! Now let's address the fact that this is not an all-inclusive resort. This is a small bed and breakfast that is run by a family. They have a recycle mentality and everything they had is reused and repurposed and I love that vibe. If you are one that wants fancy and luxury or no culture, this probably isn't the place for you. If you're a solo traveler that wants to feel like you're part of a family 1000% recommend. I will return to see them many many times. ♥️
It’s a very great resort and people out there is very kind. The restaurant Skybar has a beautiful seaside view. Johanny is very nice and kind to help us check in. Something went wrong with the air conditioner but they help change another room. Very great.
The resort is located on a beautiful beach. I really liked the Italian restaurant. It was a wonderful vacation. I will definitely return to this resort.
セレナーデ全スイート - 大人専用リゾートは2023年に開業、プンタ・カナでも最新の宿泊施設の内の一つです。当施設はプンタカナ国際空港から約17kmの距離にあります。プンタカナ国際空港まで、車で約17kmです。付近のエリアは、Pearl Beach ClubやCabeza de Toro public beach、Dolphin Explorerなど、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。プンタ・カナの当施設には、駐車場が併設されており、非常に便利です。
It was too hot when we went, but it didn’t matter. We stayed in a villa overlooking the ocean with incredible views and a great pool. The resort was not very crowded so everything felt very private. The Villa was somewhere between elegant and rustic, as it had features of both. Personally, if I went back, I would stay there in the villas again, but I understand that is not for everyone. The beach was small, but very enjoyable and very, very, very clean. The pool and pool bar were very nice. The couples massage we did was one of the highlights of the trip. The Dominican airport is beautiful, And the ride from the airport to the resort, made it clear that the Dominican people really care about their island- At least the parts that we were able to see. Everything was clean and well-maintained. The food at the resort was not the best, But most of it was very good. They brag about the chefs that they have and where they have imported them from and their credentials, But I have been to a lot of places and this food was nothing to brag about. Not much to complain about, But just not great. Portion sizes were a bit small, And service was slow. I did not find most of the workers, Wait staff, Etc. to be very friendly. If I managed this place, that would be what I would work on the most. If you are not happy and friendly, You don’t work here. Overall, a very enjoyable trip and a beautiful destination.
MMayra ddlbEl hotel está muy bien, la comida es fresca y variada. Solo es importante reservar con tiempo en los dos hoteles que necesitan reserva porque se acaban las reservaciones desde muy temprano (9 am). No puedo generalizar pero la atención de algunos miembros del personal no es muy buena, algunos son un poco groseros y con una actitud como si te hicieran algún favor. Un miembro del equipo de animadores fue un poco hostil al tener una actividad de voleibol. En general los demás son muy amables y si recomendaría la visita a este hotel. Las habitaciones son bastante amplias y cómodas, tiene muy buena ubicación para hacer otros tours.
JJuliette BernadetteWe had an okay trip to DR. The “hotel” is more like apartments, and people do seem to live here actually also. The rooftop pool is so awesome, and literally the best part of the place. The room is clean, but we killed probably 4-5 cockroaches in the room. Stove was all rusty. When arriving, the door didn’t lock & we were 2 women in their early 20s who are both > 130lbs. When requesting a new room, they “fixed” the door and refused to give us a new room. Scary location - we didn’t feel safe walking around at night here as women. Also, were scammed by a very nearby restaurant called “Bohio Punta Cana”. Free breakfast was awesome. No conditioner, only shampoo and “gel”? No hand soap. The shower seems to be salt water. I would honestly recommend staying on a resort if you come to DR, otherwise you might never want to come back.
ゲゲストMy wife and I stayed at this all inclusive resort for 4 days in late December 2022. On the positive side, the rooms were spacious and clean and the AC worked and the hotel was not too expensive. I guess you get what you pay for. On the negative side: - If you stay at the ”Royal” Hotel--which is the adults only part, and you are driving yourself, there are NO SIGNS indicating where that entrance is relative to the ”main entrance”...so we stupidly waited to check in for 20 minutes only to be told we were in the wrong lobby (which meant getting our bags back into the car and driving to the unmarked separate entrance). We should have known at this point that things would be less easy than we expected. - Their restaurant reservation system is totally screwed up (you actually have to QR scan each restaurant —they have 5— to make your own reservation—so if one is full then you go to the next and if that one is full you go to the next—totally crazy. There is no central restaurant reservation system. - Food is all you can eat but you would not want to. The sushi at the Asian restaurant was 95% rice and 5% fish. The fish offerings are mostly fried not grilled. The vegetables are miserly. Some restaurants simply do not offer a salad or vegetables. At the beach restaurant we ordered Nachos and guacamole and received a bowl full of nachos and one spoonful of guacamole! Water is served in small individual bottles which is so bad for the environment - We humored someone and let them pitch us their “exclusive travelclub”; big mistake, big waste of time, don’t fall for it - No one tells you that there is a check out procedure that is meant to ensure that you did not steal any of their beach towels……so I guess this is the kind of hotel/chain that attracts people who like to walk away with hotel towels….draw your own conclusions. - The staff are friendly but completely un-able to make any decision on their own or that might somehow deviate from their “procedures” (allowing you to sit at a table in a “closed off” area of a restaurant, redeeming your massage vouchers, expediting your check out, etc.
ゲゲスト!!! FINGER WEG BESONDERS FÜR TOURISTEN AUS EUROPA !!! Ich muss ehrlich sagen, dass ich sehr enttäuscht bin vom Hotel und der Umgebung hier. So hätten wir uns unseren Urlaub nicht vorgestellt. Aber zuerst zu den positiven Punkten: Positiv war: - Sauberkeit der Zimmer 7/10 - Hilfsbereitschaft des Personals 9/10 - Sauberkeit Pool 8/10 - Qualität und Angebot des Essens 7/10 Negativ war: Strand und Meer 1/10 Ein Grund warum Menschen dieser Welt die dominikanische Republik bereisen sind bestimmt die traumhaften Strände. Leider war dem überhaupt nicht so. Die vom Hotel zur Verfügung gestellten Strände waren komplett zugemüllt, voll mit Seegras und im Wasser konnte man kaum schwimmen vor lauter Seegras. Nebst dem, dass dies total ekelhaft war, sehe ich als Rettungsschwimmer auch eine Gefahr in solchem Gewässer überhaupt zu baden da die Bewegungsfreiheit stark eingeschränkt ist. Als wir das Management des Hotels darauf aufmerksam machten, sagten sie uns dass es Ihnen leid tut aber sie nichts dagegen tun können. Ich finde das eine Lüge da das Arbeitspersonal den Strand reinigen hätte können. Für uns war der Strand, sowie das Meer völlig unzumutbar. Personal und Management 3/10 Sehr freundlich, aber keiner spricht auch nur 1 Wort Deutsch. Bei einem 5 Sterne Standard ist eine Dienstleistung, die man in Anspruch nehmen darf. Ich empfand das Personal leider auch durchgehend schlecht gelaunt, bis auf einige wenige. Trotz zahlreicher versuche mit dem Management über die Missstände zu sprechen, wurden wir immer dreist abgewimmelt und darauf verwiesen zu warten. So verbrachte ich schlussendlich 4 Stunden meines Urlaubs in der Hotellobby. Die Beschwerden wurden belächelt aber nichts passierte. Eine weitere Respektlosigkeit dieses Hotels. Aktivitäten vom Hotel aus 2/10 Massentourismusattraktionen auf völlig veralteten, Sicherheitsriskanten, maximal umweltunfreundlichen und überteuerten Touren. So kann man das Angebot rund ums Hotel beschreiben. Leider bietet das Hotel von sich aus nur Tourenan die doppelt so teuer sind wie im Internet zu finden, über die Qualität möchte ich wirklich nichts mehr sagen, ausser unterste Schublade. Es gibt keine Möglichkeiten zu tauchen, Kitesurfen, Wakeboarden oder anderer Extremsportarten. Das Undercover Kinderhotel Leider wird man auch beim Hotel verarscht. Das Hotel teilt sich nämlich das Grundstück mit Nickelodeon. Dies führt dazu, dass es sehr viele Kinder hat und sehr viele Kinderattraktionen. Ich habe nichts gegen Kinder aber als Geschäftsmann möchte man einfach seine Ruhe in den Ferien geniessen und nicht permanent irgendwelchen Clowns, Kinderlieder, Hüpfburgen, Urin in den Pools und dem Geschrei ausgesetzt sein. Mittouristen im Hotel Ein weiterer Punkt war dass ich das Gefühl hatte der einzige Europäer zu sein. Alle sprachen Spanisch. Aus Europa schien tatsächlich gar niemand zu kommen. Wir waren auch die einzigen hellhäutigen. Ich habe da absolut nicht dagegen aber etwas komisch war das schon. Fazit L