Shockingly bad for an advertised luxury hotel. We have stayed at St Regis hotels previously and expected the standard to be comparable but so wrong. The resort is infested with ants and the Management Team do nothing about it so it will get much worse. Birds eating directly off the breakfast buffet and ignored by staff - hygiene issue. Advertise as sustainable but so much plastic - every item in the Health Club showers is a miniature plastic throwaway bottle. Children under 10 unaccompanied in the gym and running the treadmill at full speed. So dangerous but the gym staff member on duty allowed it. Younger children than this in the jacuzzi with a sign stating no lifeguard on duty. Dates and times can be provided for CCTV to be observed by management. Requested items that should have been in room, ie toothbrushes and had to re-request as 4 hours passed and nothing delivered. Shower gel, shampoo, etc, never filled on a daily basis, always had to request and wait ages for someone to come when you just wanted to shower. Majority of staff made you feel like you were a pain if you asked for a drink, etc. Breakfast choice broadly the same every day. Thick hair in food, reported to restaurant manager. Food at poolside always cold Confirmed use of Spa facilities included prior to stay and on check-in but refused entry without payment of 135 Euros per day!! It took repeated complaints and 5 days to resolve so lost all this time of use of what we had paid for.
自動翻訳