クイーンズベリー Speedway周辺のおすすめホテル・宿

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.

休暇の終わりにこのホテルに1泊しました。ホテルのハイライトには、フレンドリーなスタッフ、屋内プールの利用可能性、快適なベッドが含まれます。朝食は含まれていましたが、「ホット」朝食と呼んでいるのはおそらく少し誤解を招くでしょう - 冷蔵庫のサンドイッチを電子レンジで使用できます。プールはやや心配なかすかなですが、かなり暖かいです。寝る宿には、お風呂ではなく非常に小さな部屋や屋台シャワーを含むいくつかの奇妙なものがあります(これは小さな子供を持つ家族にとって問題かもしれません)。このホテルの主な問題は、非常に「疲れた」状態にあることです。いくつかの例では、緩い備品、摩耗した家具(私たちの机の椅子は永久的な固定リクライニングにあり、仕上げはハンドルから磨かれました)が含まれます。私は、清潔さや安全性について心配したことが一度もありませんでした。

ホテルで3泊しました。スタッフは質問に答え、指示をくれました。部屋はとてもきれいでした。私たちと17歳の娘に最適な1ベッドルームがありました。私たちが逃した唯一のことは、誰かがゴミを拾いに来て新しいリネンを渡すことでした。コービッドのために、あなたはゴミを入れて朝リネンを手に入れます。場所は素晴らしい脱出に最適です。それは完璧な10分歩くので、駐車料を払わないでしょう。彼らは通りの向こうに素晴らしいアイスクリームショップで、通りやレストランをカートで上ります。トロリーは車道の底にあなたを連れます。私たちは毎晩屋内プールとホットタブを利用しました。素晴らしい滞在