ケポスのCanopy Safariホテル

シャナで最高の時間を過ごし、リゾートに滞在し、レストランで食事をしました。 Krishne、Rolando、Hayette、Andreyは最高のホストであり、ホテルやツアーに関する最高のアドバイスをしてくれました。Krishneはまた、私たちの部屋をアップグレードするのに役立ちました。だから、野生動物のトンで森を通って水を見下ろす素晴らしい景色がありました! ❤️🌴

Our worst hotel experience ever. We’ve been robbed in our hotel room, the hotel suspected it was an inside job and did nothing to help us. We have made several attempts to r We stayed at the Selina Manuel Antonio for 4 nights in July and were robbed in our own room. Before leaving the room in the morning, we had closed the window and the door. I received a notification on my banking app showing suspicious activity on one of my cards I had left in the room. We rushed back to the hotel only to find our room had been plundered. Everything of value had been stolen: both computers containing all our work, jewelry, clothes, shoes, handbags, backpacks, perfumes, identity cards. We immediately went to the reception where we tried to explain our situation to the receptionist. Absolutely no reaction, we had to wait, completely panicked for the manager to come, which took what seemed an eternity. The manager, which could not care less, finally appeared and came to the room to witness the ransack. We went straight to the police station to make a deposition. On our way to the police station, we did our best to explain how we found out about the robbery in our broken Spanish, because the manager wasn’t speaking English. At some point at the police station, we understood a glimpse of the conversation which was taking place between the manager and another hotel representative. They were saying in Spanish, that our room was in a blindspot for cameras and that a robbery had previously occurred there some years ago. Fortunately we understood a couple of words and confronted them immediately about that, and they had to confess to what they knew and were apparently trying to hide. The hotel's responsibility in this matter is engaged as (i) the theft occurred inside of the hotel, (ii) our room was in a blindspot for the cameras and the hotel knew about it, (iii) there was already a robbery in the same area of 3 rooms, and (iv) the thieves could open the door without forcing it simply by passing their hands through the poorly secured window (which was closed when we left the room). The hotel is liable and therefore should reimburse the amounts of the stolen items. When we came back from the police station, the manager promised to repair us for the whole amount that was stolen, and to show us the camera feed. Both of these promises were betrayed. The police caught some of the burglars and we managed to get some of our items back (including computers). But the jewelry went missing, and now the hotel acts like nothing ever happened. After more than a month, our requests remain completely unanswered. They are now trying to mislead us with legal jargon and their own insurer’s policy. PS: The room was awful and morbidly humid. No sunlight has ever penetrated trough that broken window.

ここでは彼らがあなたを台無しにします！彼らはゲストサービス用にWhatsAppをセットアップしていて、それがさらに台無しにしました。私はスパにいて、そこに持ってきた飲み物に氷が必要だったのですが、メッセージを送るだけですぐに持ってきてくれました。食べ物は朝食、昼食、夕食ともに素晴らしかったです。 Agua Azulesと町への無料シャトルサービスがありました。Agua Azulesでパラセーリングを予約し、すぐに降ろしてくれたので完璧でした。部屋は清潔でした。物件は綺麗でした。ナマケモノ、イグアナ、サルを見ることができました！サルはチェックアウト時にホテルの建物のすぐ外にいました（ビスタスイートを予約しました）。

We had an incredible experience at The Falls Resort. The staff, the view, the pool, the restaurant, and the room were all excellent. We will definitely stay here again next visit. We had monkeys, butterflies, hummingbirds, and iguanas visit us. The breakfast was great too! Way better than we ever expected.