AAnsaman2000私は2024年7月にここに2回目の滞在の真ん中にあります。ホテルは、Crabtree Valley Mallの近くに便利に配置されており、最寄りの食料品店(ウォルマート)から約1.5マイルです。ホテルのスタッフはとてもフレンドリーで親切で、ジムの設備は確かにとても良いです。私のスコアが3である理由は、ホテルの部屋のドアに柔らかいドアが近づいていないからです。したがって、ゲストが手でドアを閉めなければ、ドアは閉まります。これは、あなたが眠りにつくまで大丈夫です。私は10泊の3泊目に入り、到着してからすでに2泊眠れなかったので、引っ越すことを真剣に検討しています。私は以前の滞在でこれを上げ、経営陣から電子メールを受け取りました。これは修正するのは簡単ではなく、いくつかの資本支出が必要になることを感謝しますが、各ゲストルームに手紙が届くのに役立つかもしれません。それ以外は問題ありません。
ゲゲストEverything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from
ゲゲストチェックイン時にテニアに一般に感謝する必要性を感じました。夫と私は正式なチェックイン時間よりも早く到着し、すぐにテニアは大きなグループが去ったばかりで、ハウスキーピングが部屋の準備をするために一生懸命働いていると説明しました。彼女は私たちの荷物を取り、私たちがぶらぶらできるバーとロビーエリアを指し示しました。私は早く旅行して疲れ果てて、一番近いソファに進みました。15-20 min Tenia がやって来て、私が「とても疲れているように見えた」ので、彼女は私たちのために部屋を持っていると言った。今夜の仕事の夕食の前に2時間昼寝をし続けたので、彼女はそうしてくれた神に感謝します。それは大きな取引のようには聞こえないことを知っていますが、さらに4時間待っています大変だったし、夕食をそれほど楽しくしなかっただろう。カスタマーサービスが列の後ろに押し込まれているように見えるこの日と時間に、私たちは今「ただ現れる」ことを祝います彼女はシェラトンブランドの素晴らしい大使です。