The staff is great at this hotel. Friendly, helpful, does their job well. The breakfast was a buffet or menu, with hot items, fruits, and breads as well as Belgian waffles. The hotel itself is clean everywhere, but very shabby. The carpet is absolutely filthy, and the doors, cabinets, etc are scuffed and worn. I would stay here again, but this place definitely needs a major update. Again, the hotel is clean except for the carpet and it’s kind of shockingly gross.
Overall a great place to stay for an affordable price. They have a good breakfast, generally eggs and sausage one day and biscuits and gravy the next. They always had yogurt, granola, cereal, apples, bread, bagels, and oatmeal. Plus coffee, an assortment of juices and cold water. The room was clean and we didn't notice any chlorine smell, we were in room 414. I was nervous at first being a cross from the elevator, but we never heard it while sleeping, which was great. The fridge worked perfectly and the air conditioning was nice and cool. We generally decline room service, but if you expect daily service this is not your place. We kept getting texts saying they would clean every 3 nights, but they don't. Instead, they clean upon request. This was totally OK for us, we just asked for a refill of a couple things at the front desk and they kindly provided what we needed, we were there 6 nights. The pool was warm and hot tubs were great, I even went down the slide, which was fun. The bed was very comfortable and we never had issues parking. Great location to all the touristy things in SD and WY. My only critique would be that employees do not allow thier families to use the pool area, it should be for paying guests only.
ゲゲストUpon arrival infprmed entire cleaning staff resigned so had to wait. Well, during sturgis rally I took higher road and refused room cleaning. I didnt want to pile on. Bed was like a sandwich -bad backs beware. Slept few hours a nite but, bed orevent avrestful bight sagged at every possible angle tried. Room was very clean except grout a tile near tub.
Breakfast was muffin make your own waffle eggs skin milk ceral bacon toast bagels muffin. Eat elsewhere coffee was good.
Rest of hotel I woukdnt judge they wrre adaptung best they could
The pillows are the fluffiest I've ever seen. Beds are very comfortable, and the staff are amazingly awesome and courteous. Check out was simple and easy . Oh and not to forget what an great breakfast with lots to choose from.woukd definitely stay again.
This is a newer hotel just a touch outside of Rapid City. It's at a busier interchange of I-90, but it's in the Black Hills. I've had the opportunity to be in this beautiful area on business lately, and this is one of Rapid City's better hotel options. The hotel is newer, but not brand-new. Rooms are fine. Some reviews have spoken of a bad ”smell” but there is none of that as I'm writing this. Nice room. Full-sized refrigerator and kichenette-sized two-burner range. Microwave above it. Shower pressure is good. Front Desk staff was great. Will stay again!
Jjwinsk953847The remodel was all done when I arrived and staff was very friendly. Any questions I had the Stephanie was always willing to answer and any concerns she would address them right away. The breakfast was hot and had several options to choose from. Pool was nice to swim in, but be aware there is no hot tub.
PPassenger32081710545Had the misfortune of staying at the Econo Lodge Black Hills for a couple nights in early November. I picked one of the cheapest rooms in the area, and the old saying is true - you get what you pay for! My room had bed bugs! I was laying on the bed for a while. I then noticed one little bug running around on the sheet, then two, then three. Upon closer examination, there were dozens of them - yuck! I travel a lot and had never encountered bed bugs before. I actually had to Google what they looked like. Luckily I had not slept overnight on the bed yet, but had lied down long enough to get some bites (didn’t even feel the bites). I immediately took a hot shower, packed up and left the room. Upon reporting this to the front desk, they offered to refund my money if I wanted to leave. It was late and I just switched rooms to another wing of the hotel. You can be sure I checked that room that it didn’t have bed bugs. The front desk clerk was apologetic about the situation, but the Hotel Manager was not (she was standing there when I reported it, but I did not know she was the Hotel Manager at the time). I know these things happen. I called her two times after I checked out, but she never returned my calls. That is not good customer service. Be careful about this hotel.