Stayed here for the weekend. It was a pretty upsetting experience. Pros: this is a beautiful property with amazing views. Probably the prettiest site in Ravello, and definitely worth a visit to the gardens which are open to the public. Cons: -the bedrooms are tiny, drab, and extremely outdated. For $1,000 a night, a complete and total ripoff. The walls were scuffed, the shower leaked all over the floor, and the bed was two very uncomfortable twin mattresses pushed together and it kept breaking in the middle of the night. It was very difficult to sleep due to the terrible beds. -It’s really a hassle to get in and out of here. There is no parking or even a road to the hotel. You have to pre-arrange for the hotel to meet you almost a mile away to pick up your bags, and then walk to the hotel. Expect the whole thing to take about an hour upon arrival before you get to your room with your bags. -They nickel and dime you for everything. At $1000 a night you expect at least the basics to be included. But everything here is an insane extra charge. They even charge to deliver each item of luggage you arrive with to your room, even down to a small backpack! Just steaming two suits was 120 euros, and they don’t allow you to have an iron or steamer to do it yourself. And they don’t tell you upfront that there will be charges. -Worst of all is the staff. We’ve never been treated so rudely. Your presence is rarely even acknowledged and they treat you like they are annoyed you are there spending $1000 a night. They ruined my brand new suit at the laundry with stains and then tried to claim the stains were already there and that I was lying. Fortunately I took pictures before sending off the suit so was able to prove they caused the stains. Still they were so strangely rude about the whole thing, and tried to charge us anyhow for the steaming! The staff is totally rotten from the general manager down. I have never been treated so poorly at a hotel in my life. The owners of this hotel should hire new management and give the rooms the renovations they desperately need. It’s a shame to see such a beautiful property ruined by bad rooms, bad beds, and bad management. Until they do, avoid at all cost.
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