When I went to go Check-in, they lost my reservation. The first room that they sent me to was still occupied by somebody else. The second room I went to the keycard. Did not work the third room I went to. We stayed in, but the toilets did not flush propbrilliant for it being considered an upgraded room. I was very disappointed.They did not enforce the no smoking policy. I was on the 2nd floor and the room beneath us would smoke and it would drift into our room with our children. They now charge for breakfast. The person working it. Walked away so many times it was hard to pay. I was very disappointed all around. I will not go back. The pool was clean.
I would recommend this hotel 1000 times if I could! As someone who travels for a living, and stays at Hilton’s frequently, this one is by far one of the best hotels that I’ve stayed at. To start off, the staff is wonderful! From the beginning of the check-in process, to the cleaning, staff and housekeeping staff, everybody is extremely accommodating and nice, and do their jobs very well. We requested some sheets an additional towels, and they showed up to our room in a matter of minutes, as opposed to other hotels were, it has taken hours to receive items we requested. I even ordered some food and did not place a room number on the order. Despite the fact that the food was just left at the front desk, the staff went out of their way to find my room, call me, and personally hand deliver the food to my room. This is just one of many examples in which the staff exhibited above and beyond customer service when they didn’t have to. The hotel is quiet (which is a huge plus if you like sleeping in and don’t want to hear your neighbors). The rooms are clean, very well-maintained and well-kept, the sheets are clean and soft, and everything smells great - lobby, elevator and room. Everything is truly top notch! The amenities are wonderful, and the fitness center offers more equipment than most other hotels that I’ve stayed at. This hotel is what all Hiltons should aspire to be like. Truly a great experience and hoping that I get the pleasure of coming and staying here again.
We had no idea where to stay in Redding and picked the Garden Inn for its location right on the Sacramento River, of which our room had a nice view. (Costs extra but worth it.) the staff were all helpful and efficient and the room was clean, quiet and comfortable. The Garden Inn needs a makeover at this point and there was a notice that it was underway. The restaurant is bright, cheerful and quite nice.
QQ1745KVlynnwThis is not my first stay at the Fairfield in Redding CA. Each and every stay has been wonderful. Robin, in the kitchen puts out a full breakfast fare and if you don't see what you want she'll provide it if she can. The women who man the lobby desk, Lori, Valli,Courtney, Cambria, and Rachel take care of me like I was their own grandmother. Greg helps me deal with the complex t.v. settings. This trip was the same as the others. My daughter and I stayed the 17th, 18th and checked out on the 19th of September. Our room was clean, the beds comfortable, the hot tub delightful. We will definitely stay there again.