My wife and I stayed at the Courtyard by Marriott for two nights during a side-trip from Saskatoon to see a Roughriders game. We booked three nights in advance via *******, although that reservation was only partly honoured. We arrived a few minutes after the earliest check-in time to be told that they did not have the room that we booked. I appreciate that it was a busy day with the football game that night, but what is a reservation if it doesn’t actually “reserve” the room? The front desk clerk offered us a different room type, which wasn’t an upgrade, but for our purposes was essentially on par to what we had booked. On check-in they explained that they weren’t able to take payment by credit card and asked me to pay via debit card. This may have had something to do with the CrowdStrike global IT outage that was happening that day. I paid $147 that I was asked to pay, via debit, but became concerned because this was only about half of what I was expecting. As I collected my room key and turned to leave, I asked the front desk to confirm that I had a room for two nights. They realized that they had only charged me for one night, but were already processing their next guest. I suggested that I collect my bags from my car, go to my room, and return to the lobby, which allowed them to focus on their next visitor. About 20 minutes later, I returned to the lobby and they confirmed that they had only charged me one night. My debit card payment for the second night failed, as did my wife’s debit card payment (again, likely due to the global IT outage). For whatever reason, they were able to accept a credit card payment (which I suspect they could have done all along), and finally we were checked-in and fully paid. The total cost was about $9 less than the amount expected from my ******* booking. The room itself was a good size with a large TV, black-out blinds and a bar fridge. The bar fridge was a surprise, because we had specifically looked at the hotel listing on ******* to see if it had a fridge. A fridge was not listed, despite other details that you would think would not have needed to be listed “towels”, “bed sheets”, “private bathroom”. We really liked the blackout blinds. I didn’t love the giant pillows, but I appreciate that’s a personal preference. We didn’t use any of the restaurants or other hotel services. They had free parking, which was convenient. They had free wifi, although we couldn’t connect one of our devices. They had a support number to call specifically for wifi problems, but the support agent couldn’t resolve the issue either. I would have rated this property a 3.5 out of 5 if I’d had the option. If we’d had none of the (relatively minor) issues mentioned above, this might have rounded up to a 4/5, but that wasn’t the case, so I consider it to meet expectations in an “average” sort of way.
Hotel was adequate. The rooms are a little tired (eg paint scratches) particularly compared to the lobby which is very nice, and some staff are more pretentious than the hotel would warrant. I found it a little odd and insulting to be provided a free cookie at front desk and then be charged 3 dollars for a 25 cent bottle of water out in the counter, marked ”enjoy for free” with ”for Hilton Honours” members in smaller writing. Particularly In a city where the tap water is awful.
Nice hotel. Lots of parking spaces, and next to restaurants. Great location, close to major roadways as we were just passing by the city. Front desk was very pleasant. Room was clean, beds were comfortable, and we got a room with a view of the parking lot so we got to see our car, lol. We received a nice welcome basket in recognition of our hotel status, which was nice. Thank you!
This was the worst hotel experience I've ever had. If the experience we had had been at a $79/night side of the road motel, I would've been much more laissez-faire about it. However, we paid $180, plus parking, plus a $35 pet fee, and would've been more comfortable sleeping in our car. The 2 main issues were: 1. The heat doesn't work on some of the floors. My understanding is the first 3 are the main issue. And when I say it doesn't work, I mean it never reached more than 17 degrees, and cold air blew from the vents straight at the beds THE ENTIRE TIME. This is a problem they know about. They've had people in to fix it, but ”can't”. So, when it's -30 outside, this hotel is charging people $180 to stay in hotel rooms THEY KNOW have no heat! ***?! Do they have heaters, i asked? Some, but not enough for every room, so we were out of luck. In order to actually manage to sleep, we kept a pot of water boiling on the stove all night, went to Canadian Tire to buy our own heater, and each slept with 3 blankets and our clothes on. They offered us extra blankets, but only sent 1 for 4 people and 3 beds. We had to call down 4 times, each time we were on hold for over 10 minutes becausevthe place was a gong show. This leads me to the second issue.. 2. Management of the hotel. This place is BUSY. There was never not a line up at the front desk. Like i said earlier, every time I called down I was on hold for 10 minutes. I've never seen a hotel this size not have at least 2 people on the front desk, but there was only 1. A couple manager looking women walked around, back and forth into the office, etc, but never jumped onto the other desk to help out. It was ridiculous. When we first went up to our room and realized the heat didn't work, we called down to the woman who checked us in to complain. She acted surprised about the heat and gave us the only other room in the hotel because they were full. I waited in line for half an hour to get new keys, and when I got to the front desk a different clerk was now telling me my reservation had ended and there was no room for me. We spent another 10 minutes going around and around, while I tried to explain what had happened. This is when we were told that the heating is a problem they know about and can't fix (not the story we heard from the other clerk) but were assured that the new room would have heat. Nope, that was a lie as well. I could go on, but that's the gist. I'll never stay again.
Everyone was very friendly, had issues in the room, maintenance was exceptionally friendly, going above and beyond to teach us how to fix if there were any other issues. Carl at the front desk was very accommodating and helpful, very efficient check in. Misha the manager even spent her personal time to chat with us and share our experiences with her. Thank you Seven Oaks!!
ゲゲストIt's a little difficult to locate at first as it is hidden behind a Truck Base of some sort and its in the middle of a number of hotels. The staff were a bit yes sir three bags full sir which is ok, The rooms were tidy and clean and were serviced daily. There was access to the room from the outside and internal. There was no breakfast unless you count a bun and a muesli bar given on request at reception. It can be noisy and I thought the trucks would have been a noise problem but they weren't. It is a bit run down and shabby. There are a few eating places nearby and a bar/restaurant across the road.
As always I wanna thank Josh for all of his help this time around like the last couple of times. My only complaint would be, that during the last couple of nights I was there, Friday and Saturday, it seemed as though there were teams of maybe high school aged kids staying, and they seemed to have zero respect for hotel stay and little or no supervision, as the ones staying on the same floor as me, caused noise and ruckus and total disregard for this around them for hours late into the evening and into the early morning. I was tempted to call the front desk to make a complaint, but let it slide once they seemed to settle down finally for the night. It’s a little rediculous to let so many kids run around unsupervised in a hotel environment. Now I know it’s not the fault of the hotel or the staff, and I’m by no means putting blame there, but someone needs to do something in future. Also, I’m going to try to get a room on the rear of the hotel because on the Victoria side it’s way too nosiey at night to sleep. Other than that my stay was good.