I booked a two-queen room on 02/09/2023 using a team member code for a stay on Friday, March 3rd, 2023. I checked in using the Hilton Honors app on 03/02/2023. However, on the morning of 03/03/2023, I received a phone call from Reeta informing me the property did not have two queens available (despite my already checking in) and that I had been given a single king. I told Reeta that we have three guests and needed the two queen beds that I had reserved and checked in with, and was informed they could not accommodate my needs. I then asked Reeta to cancel the reservation since we had yet to arrive, and was told she could not do so since it was reserved online using the team member code... Reeta went on to tell me that I would need to cancel through the app, but the app would not allow me to cancel since I already checked in digitally. Thereafter, I called the Hilton Honors reservation number and was told the property could indeed cancel the reservation, but it would need to be done by a manager. I called back and asked for Reeta, and was informed that Alexis Harlan (assistant GM) was standing there the entire time during our first call. Reeta handed the phone to Alexis, and she said she would cancel my reservation... I received a cancelation confirmation email not long thereafter. While checking my credit card statement on 03/07, I see I was still charged for the room! Thereafter, I called the property to ask for the appropriate credit, only to find out there is no manager on duty. If you plan to stay here, it would be wise to make sure you do your due diligence!
旅先の様々な魅力を発見したいお客様に、エクスプレス インは最適です。エクスプレス インは、ローゼンバーグでも指折りの素晴らしい宿泊施設の内の一つです。付近のエリアは、Fort Bend County Epicenterやフォートベンド・フェア・アソシエーション、Seabourne Creek Regional Sports Complexなど、観光名所が豊富なことで有名です。館内の様々な施設で、有意義にお過ごしいただけます。ローゼンバーグの当施設には、駐車場が併設されています。
慌しい一日の終わりには、モーテル 6 ローゼンバーグ テキサスでおくつろぎください。モーテル 6 ローゼンバーグ テキサスは、ビジネスでもレジャーでも、ローゼンバーグでの快適な滞在をご提供いたします。付近のエリアは、Fort Bend County EpicenterやFort Bend County Fairgrounds、Seabourne Creek Regional Sports Complexなど、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。