O Hotel é ótimo! De fácil acesso e todos os funcionários foram extremamente gentis. Cheguei de madrugada e o serviço de quarto e restaurante 24h quebrou demais o galho, visto que tudo de delivery estava com o tempo de entrega bem elevado. A Acomodação é muito confortável e com espaço e utensílios que facilitam muito a estadia. Tivemos um pequeno problema com a tomada do microondas que não estava funcionando, mas prontamente ao comunicar a recepção o time de manutenção ajeitou enquanto estávamos fora. Foi tudo maravilhoso!
Eigentlich ist das hotel in Ordnung. Leider fehlt es an Kleinigkeiten. Reinigung war eher durchschnittlich. Die Toilette wurde nur einmal in der Woche gereinigt. Handtücher wurden öfter gewechselt. Überraschend gut war das Frühstück mit Rührei und Aufschnitt sowie frischen Obst. Das hotel ist in die Jahre gekommen und muss aufgearbeitet werden. Ich würde es wieder buchen
Excellent experience. Thanks a lot. Acomodação excelente. Tudo bem limpo e organizado. Café da manhã maravilhoso. A tapioca e os omeletes feitos na hora são um show a parte. Tudo muito gostoso e bem limpinho. A piscina maior faz sombra à tarde. mas toda área externa, sauna, piscina é bem bacana. Atendimento super impecável. São todos muito atenciosos.
We stayed here the 2nd time after 12 years. Picked a similar room as we had 1st time: ocean view king suite. It is a bit more expensive than their cheapest rooms, but EXCELLENT value for money. We had room on the 12th floor directly overlooking the waves with two windows. As the hotel and beach is to the south, you get BOTH sunrise and sunset view from your room...see photos attached:) Room is good size, reasonably fresh with only a bit of age and spots here and there. Cleaning is ok, and hotel is in excellent safe area with direct beach access. We much prefer Barra da Tijuca anyway, against the overhyped and crowded, expensive copacabana. But each to his own. Hotel itself (lobby etc) is nice, staff is great, restaurant has very good food. The cocktails of their bar at ground floor as well as by the pool are excellent quality and cheap (as usual in Brazil). HOWEVER... a big however... After booking directly via their ”secure” website, via Amex card, my card details were either sold or re-used by somebody at the hotel staff, as BEFORE our actual trip began, it started being used at various (online?) shops in Sao Paulo, Belo Horizonte and even in Madrid. I had already a 600 euro hit (in some 10 different fraudulous shoppings) before i realized and blocked it. Lucky with Amex's good insurance policy i did not lose money directly on this, nevertheless i ended up with no Amex card on my 2-weeks Brazil trip as oi didnt have the new one yet, and in general it gave a bitter taste to this stay. Because of this i have to reduce the rating. So a word of advice: Book this hotel with confidence, BUT book it via a well-known room broker website, NOT directly thru the Windsor website!
CCostaMaisaAdorei o hotel, fui super bem recebida. Recomendo para todos. Boa localização, ótimos restaurantes e para quem gosta de samba, o bar do Zeca Pagodinho é pura diversão.
Wonderful staff who allowed us to have a later check out for our flight. Super comfortable and lovely rooms. Swimming pool was lovely with the hot sun and the showers were amazing. There was a fire alarm in the middle of the night but the staff were really helpful and sorted it quickly and efficiently.
Excellent stay at the Novotel RJ Santos Dumont. The hotel staff was great. Very friendly, efficient, and professional. The hotel was clean, quiet, and well-maintained. The fitness center was well-equipped and available 24/7. I didn't get a chance to try the restaurant, so cannot comment on that aspect of the hotel. As the name implies, the hotel is convenient for Santos Dumont Airport. It is a fairly easy 5 minute walk from the hotel, mainly on a pedestrian bridge above a busy road. It is also about a 10 minute walk from the Rio Metro. The only negative, and not the hotel's fault, is that this part of Rio has a problem with homelessness and is fairly deserted after dark and on weekends. So, it might not be the best area to walk around at night. Again, not the hotel's fault, and it does have good security, but certainly a part of your stay.
Let me start at the beginning when we went to register at reception. The queue was long. When we finally got to speak to someone they couldn’t find our registration. Even though we showed them the printed confirmation. It took them over 40 minutes to find it and they made us stand there waiting all that time. We got sent to room 111 and the stench of mold and mildew was unbearable. I was nauseous after 15 minutes and thought maybe it would get better when the a/c had time to run for a bit. It wasn’t working and the air was hot and humid. So we complained and got sent to another room. This was No better. We finally said we would leave and we got put in a third room which doesn’t smell as much but still smells of mildew. The lounge has black mold on it and I cannot sit on it. No glasses, cups or anything else in the kitchenette. No paper towels, No tissue box, No stirring sticks to make coffee even though there is a coffee pod machine. Breakfast is ok but everything here needs a good clean and updating. The location is brilliant but that’s the only good point. I have stayed in many Wyndham hotels but this one is worse than an Ibis Budget!!!
MMarcus Vinicius de Barcelos MafraGreat experience. 10/10
Classy rooms witb minalistic details
Breakfast large and yummy. Although i was starving
At the Lapa in a street coY and quiet place. Makes all the difference .