It was a l7 Hour Drive. So when I check in at the front desk.. I needed help with luggage, they did not have any luggage racks to carry my luggage up to my room. Once I got to my room, my room smelt like cigarette smoke. I call the front desk and I told the lady my room smell like cigarette smoke was this a smoking room she insured me that it wasn’t. I told her it’s impossible. This room smell like cigarette. She wanted me to gather up all of my things my 3 luggage and come all the way back down without some sending someone to carry my luggage I was extremely tired. I said forget it. I spray my perfume all in the room to try to cover up the cigarette smoke. It did not do the trick, but I was so exhausted so I put up with the smell, and I could not hardly sleep. Other than that, it was neat and clean, except for the horrible smell of cigarette .
I stayed at Raincross Hotel for one night after watching a great performance by the Infuse Studio Presents: Creation to Fulfillment PERFORMANCE at THE BOX. I accidentally left my smartphone under the bedsheet or comforter. It was found by the housekeeper and was turned in to management. When I called a few days later just to double check if they had found a smartphone I was told by the hotel agent that they indeed had it and they were simply waiting to be contacted as they had made initial attempts to reach me. I'm not only impressed by this hotel's location and cleanliness but also the receptionist's hospitality as well as the housekeeper and manager's professionalism! Best wishes to your longevity as a business and God bless!