ハンプトン イン ロチェスター アイロンデコイト(Hampton Inn Rochester-Irondequoit)

Light over bathroom mirror was told it would be replaced and wasn’t. Asked for clean towels and none were available.

The bed was lumpy and uncomfortable. The room was dark. It only had 2 bedside lamps and a very white desk lamp. The coolness of the light coming out of the desk lamp was too offensive to leave on for any long period of time. Even with it on I needed a flashlight to find things in my bag.

Our room was very quiet no street noise. The shower sliding door was falling apart and one of the table lamps was functional but broken part with wiring exposed.

Very convenient to Rochester General Hospital - less than a mile away. The check in process was easy - just disappointed I couldn't get a discount while I was there for my dad's heart surgery. Also, didn't like that I had to pay more than what I was told via the app. The girl said "incidental" charges are added in. That was not expected & I was very annoyed.

After 4 rooms I was able to settle into my room for the stay. from door that wouldn't open easily or lock, to the next room that had no lock in place. The next room (third) the heater fan was clanging and loud. The GM was very helpful and professional in his actions. Offered NO discount or offset. The food was great and excellent variety. The entire staff was great and pros.

Shower missing door, weird incident at check in about the room charge. Found out i was double charged.

This property is solid. Staff was very friendly. The only negatives were check in took way too long (but the staff member was very professional and friendly), and the pool temperature was a little cooler that I would have liked Other than that the place was clean and comfortable. The location is excellent.

Front desk sent us to my handicapped king-bed room, but the bed was *****ped and not made up. Rather than make up the room we wanted, which had a roll-in shower, we were sent to a room with a tub and two queen beds. And to top it off, there was a cockroach crawling around the sink. Very disappointing.

The hotel was being renovated, which I was not made aware of before my stay (and should have been! I would have stayed elsewhere if I had known). Therefore, the one day I decided to sleep in, someone banged on my door and started to immediately barge in, without my having time to answer the door and make sure I was dressed. Luckily I had the bolt on the door. Additionally, the fire alarm kept going off early in the morning in the hallways. The food in the complementary breakfast was awful. The fruot was clearly rotten, and much of the other food was either undercooked or burnt. I wish I had stayed elsewhere