Best Western Hotel Rivoli

周邊環境、酒店內部的乾淨程度很好。房間很大，超出預期。除了第二天樓上新住人、發現隔音不是很好，其它都很好。

酒店房間躍式，有梯級，拿大行李不是太方便；有雙人床還帶個沙發床，如果三人一起出遊，會和你划算；最想吐槽的有兩點：1、洗澡的地方沒有浴簾，洗完一個澡，洗澡間全是水，還沒地方流；2、酒店位置不算偏，但是叫的士得預計20-30分鐘，如果有急事得早做規劃。

Bell'hotel, camera grande, comoda e spaziosa. Reception aperta 24h su 24. Non molto cortese al nostro check in il personale

Clean and quiet hotel. Off the beaten path but with ebikes easy to reach the center of rome.

I received very good communication from the hotel staff regarding my trip organisation including details of how to arrive by public transport. On arrival my room was perfectly clean with all I needed for a conference stay including a desk. Breakfast was wide ranging including gluten free options and staff were very polite. The reception staff were particularly friendly and helpful. The location was also excellent and well positioned for my event. I felt very comfortable and enjoyed my stay.

Terrible hotel and very rude staff. After long flight, we arrived earlier and asked for the room if is available because I was really tired and the desk employee greeted me with "YES, what do you want" come back at 2pm. Rooms are terrible as well and I will not come back again definitely! Do not waist your money here!

Very lovely small hotel with amazing location and wonderful staff. Our rooms were clean. Breakfast was tasty. We enjoyed every moment here. You can find good restaurants around. If you are a good walker, going to the city by foot is not hard. If you are planning to take busses prepare yourself for waiting. Otherwise bus connectivity with the city center is good.

Location is in a residential area far from centre, no food places nearby at all, buses good 6-20 minute uphill walk! Mattress was hard and really uncomfortable! Wouldn’t stay at this hotel again ever if it was free!!! Had a bad experience our final night, don’t know if it’s his real name or not,… “roberto” ( heavy set old man) threatened and harassed us outside where our taxi was waiting for us at 3:30AM all because I had asked what his name was. Already late for the airport and we had to deal with being shouted and threatened at, thank god for the taxi driver who intervened. Extremely unprofessional behaviour!! God forbid you get sick and need help here, I kept having to ask this employee only one there at night for a blanket only yo be ignored because he was too busy having a conversation with another male guest in his language. If you speak Italian and are make then you get special trea**ent but if your females and only speak English here then it’s a different attitude!

This isn't my usual way to go about things, but I feel anyone considering staying at this hotel should know who they are dealing with, so I made an account. My wife and I booked two weeks at what seemed to be a nice, quaint, and reasonably-priced hotel in a quiet part of town. Unfortunately, we arrived a few days late from our originally anticipated date (7/14). When we finally did arrive and get checked in on 7/17, we found out that my wife's relative had passed away. In full disclosure, we booked with Hotwire, so sometimes the rates can be notoriously difficult to refund. After informing the front desk staff as we headed back to the airport on 7/18, they simply responded that there could be no refund, and that I needed to take it up with Hotwire. Now the interesting part is that Hotwire was entirely willing to refund, and simply needed the permission of the hotel. The hotel refused to provide Hotwire with the actual date of check in/check out, and outright refused a refund when they told me it was a Hotwire concern. Long story short, I paid over $2,000 to book the itinerary, with nothing to show. I would encourage anyone looking to book with this hotel seriously consider that life does happen, and to ensure that the place is filled with human beings (however you book). I am attaching the screenshots from my conversation with Hotwire for reference.