スパーニャ アベニュー(Spagna Ave)

我帶兩個孩子出遊，訂3人房，預訂時候的描述是兩個房間的公寓。去到才發現這一層有5個房間，2個衞生間，酒店（不算是酒店）是給我們兩個房間，一個衞生間，就是～衞生間並不在房間裏面。我們上衞生間要經過公共區域和別人的房間，洗澡要自己帶衣服去，再把衣服帶回自己房間，出入都要鎖門，去衞生間要密碼，回房間也要密碼。我帶2個孩子出遊，晚上孩子根本沒辦法自己上廁所，我自己去也害怕，因為要經過公共區域，沒有攝像頭，而且一層大門是敞開的～安保為零。雖然衞生間是衹有我們一家人用，但實在不方便，比宿舍都差，住了一晚，堅決不住。跟攜程協商，代理説酒店不肯退款。預訂時，頁面也沒有描述是這樣情況！！實在恐怖，不退款我們也不住了。唯一的優點就是地理位置靠近購物街，可方便購物，但是住宿安保是沒有的。購物後也要小心安全。

前台工作人員很熱情也很耐心。

The room was extremely small… after I got the booking confirmation it showed a different room. I asked the desk and they said that it is ******* issue…. Is this a scam? Disappointed

The location was great, walking distance to Trevi and Spanish Steps (we walked to Colosseum too and was only 20 minutes). The room looks just like the images, however….. We booked Spagna Ave, late check-in (after 14:30) required pick up of keys at Trevi Suites, no direction on where to go (just “room 2” on the keys), walked 400m to Spagna Ave hotel via Google Maps, none of the keys worked, called emergency reception and they told us our room was in the Trevi Suites building (when I specifically booked Spagna Ave) and had to walk back 400m to the previous building. The reception (which are also the cleaners) are only there in the mornings. The room has a bathroom and bedroom, but any kitchen amenities are in a shared common space. The aircon worked great, but the mattress and pillows felt harder than concrete. Our room door was literally 1m away from the reception which means if you’re having a late start to the day, the loud talking will definitely wake you up. And you can hear suit cases being wheeled passed your door throughout the night. 4G & 5G connection was constantly dropping in and out, as the wifi was undiscoverable on our phones.

Great location, clean. Wish I could rate it higher, but it didn’t feel like a hotel to me. It was more like a dorm room. Our particular rooms did not have an attached bathroom. It was steps outside our room door, but it was inconvenient to get up to use the toilet overnight and have to key in a code to enter. Rooms were very plain and small. Bathroom was small with a very, very small shower. Perhaps that is common in Rome? We are accustomed to American hotels and this did not resemble one at all.

This property is not a hotel, you should remove this from your app. The bathroom was outside the room. To complicated to find the room, the room smelt like smoke, I didn’t feel safe in the area.I didn’t stay there because I didn’t feel comfortable at that premise so we went to a real hotel because my daughter who is a minor was with me. The bathroom looked more than a community bathroom than a private one. Very disappointed since every time I choose a facility from your app it is really good but not this one.

O hotel está em uma localização excelente! Pode-se ir caminhando, em poucos minutos, à Fontana di Trevi, Piazza di Spagna, Trinitá dei Monti, Piazza Barberini (de onde saem os ônibus hop on hop off), Via del Corso, etc. O atendimento foi muito cordial, recepcionistas solícitos. Ficamos em um quarto quádruplo, muito bem demorado, espaçoso, limpo. O hotel fica no primeiro andar de um prédio onde há outros hotéis. Não tem uma placa de hotel do lado de fora, só uma plaquinha no local onde fica o interfone do prédio. Deve ser por isso que em alguns comentários as pessoas reclamam que não conseguem achar o hotel. Mas sabendo disso, fica fácil localizar a entrada. Um detalhe a ser melhorado: o aquecedor estava meio fraco e o quarto meio frio.

This was. A lovely stay - very easy check in, flexible and helpful staff. Good location with easy links across the city. Would defo stay again.

Great location in Rome. Close to all attractions. Clean tidy and friendly staff. The process for late check in was simple and efficient