オペラ プライベート スイーツ(Opera Private Suites)

I had booked 2 nights here and I had emailed to confirm the booking to which they replied saying it was confirmed weeks before. When we arrived I rang them multiple times and no one would answer the phone. Then finally they replied saying that it was cancelled and that I should’ve contacted them sooner to reconfirm the booking. Absolutely no help and they were rude when we asked why we hadn’t been informed that it was cancelled.

We came for a four day trip to Rome and the rooms were really clean and modern. Great value for money, was well worth the price. The service (Andrea) was one of the best experiences I've received from a hotel/apar**ent - they helped with anything we asked and helped us feel comfortable in Rome. Suggested places to go and things to do which was great. The only thing I would change is more English channels on the TV (maybe a smart TV stick for Youtube or Netflix), however, this was not a big problem as everything else about the room was brilliant. Thank you for such a good stay