This hotel is everything you want in a hotel. Clean, well located, friendly staff and outstanding rooms. Have a studio suite with a bedroom door gives you space if you need it. If one of you likes to stay up late you won’t disturb the other person. The kitchen has a stove microwave full size fridge and all utensils. Breakfast has scrambled eggs , egg whites, waffle maker, toast potatoes bagel sandwiches several juices oatmeal great coffee and plenty of seating. Parking is $25 which is fair compared to other hotels downtown. It is self parking and there are plenty of spaces. Super easy and convenient. Pool is clean and gym has all the basic’s elliptical treadmill weights. Definitely recommend so many restaurants near by and the Capital Park across the street for a morning stroll. I always felt safe. Thank you to the employees here who really work hard and are super kind efficient and friendly. Check in took about 5 minutes and was seamless. Also They have a little commissary to buy essentials and snacks as well in the lobby.
We went for a short term stay June 17th,2023. Arrived at the hotel around 10:15PM. Our reservation was for room 256 two queen beds no smoke room. Check ins at 3 we got there at 10:15 and the room was not clean the beds were not done. We could put our daughter to sleep there after hunting down some staff they offered to move us rooms. The next room the gave us room 260 wasn't much better there were no curtains no privacy for me and my family and the bed lamps didnt work. They moved us to a third room, room 241, at this point it's 11:40pm we have been carrying our luggage from room to room and my four year old daughter is getting more and more upset, we are tired and exhausted and there is no manager to be found apparently he takes the weekends off. Then they have the audacity to offer us a measly 10% discount for this mess. This hotel is not habitable for children i urge you to consider a different choice for your stay.
I rarely write a bad review, but this experience needs to be addressed. I have been exclusively staying at the Hilton Garden Inn Natomas since they opened (2019?), whenever I travel through Sacramento. I have only had stellar experiences with the staff, and have given them glowing reviews. Great customer service-which has in turn made me recommended the hotel to others. Unfortunately, there must be a staffing shortage, because today I was met with the most stunningly awful customer service I have experienced in a very long time. It began at check-in.My husband and I combined our Hilton Honors accounts (at the suggestion of a person in Hilton Honors department) a couple of years ago. We decided to use his name on our account, since he travels more. He was not able to join us on this trip. I gave my information to Debbie when I arrived after driving for 7 hours, and she curtly said that if he was not with me, I could not check in to the same room I had booked. I suggested I could call him, and she abruptly said that I was not at the “Diamond Level” so that would not be an option. Huh? I let her know that he has not been with me when we have traveled here most times using our shared account, and nobody ever said it was an issue. She coldly said, “I see you used points and so they will be refunded if you book a new room.” I was still confused. She was so unsympathetic, and seemed to enjoy the “power trip” she was on. Again, I pleaded my case to her as she dug her heels into the “new policy,” while being an example to the young woman she was training (sheesh - why would you put this woman in a role to train terrible customer service?). She (indifferent) said I could book a different room at a HIGHER RATE, if I wanted. Yep. Are you kidding? Her incredible lack of empathy and overreach of power made me think I was at a different hotel. I asked if she was the manager and she said “no.” I asked if he or she was available and she said they would be back on Monday. To recap: My room went from $80+ (after using my points), to $225+, and the more I pleaded, the more she truly enjoyed my distress. Bizarre, to say the least. I don’t remember, in recent memory, such a bad customer service interaction.Here is how I would have handled things: I would have warmly welcomed the person, and after learning the person whose name was listed on the booking was not present, would have explained the new policy. Then I would have kindly said that because the person was a long-standing Hilton Honors member and FREQUENT guest, we will make an exception and call the person to verify the booking. I am pretty certain ANYONE would do that in the same situation. Hilton management, are you going to let your stellar reputation slip because of poor customer service like this? It’s a shame, because everyone here has always been wonderful, especially Housekeeping, as the rooms are kept very clean, and I appreciated the familiarity of the experience. Too bad.
Pretty nice place especially if you are staying more than one day. It has a full kitchen and all. It is a little different than the normal places I stay. This was more like an apartment complex than a hotel. It does have a bar and restaurant in the lobby of the complex. The food was ok, normal hotel food that the bartender throws in the microwave. I am not sure if the area this is in is the best. Driving around it had some rough areas. The property does have nighttime security. Good place, I would stay again.
ゲゲストフェアフィールドイン by Marriott Sacramento Cal Expoは、Exposition BoulevardやCapital City Freeway(80)の近く、Tribute Roadで良い場所にあります。アメリカンバイクトレイルへのアクセスは100ヤードほど離れています。私たちは212号室に滞在しました。部屋は清潔で、寝具はとても快適でした。エアコン、冷蔵庫、Wi-Fi、照明、フラットスクリーンはすべて期待通りに機能しました。バスルームには照明、シャワーが良かったです。隣のゲストや私たちの上からの騒音に邪魔されなかったので、私たちの部屋は静かでした。非常に良い朝食ビュッフェとしてのホテル。シリアル、ヨーグルト、フルーツ、卵、オムレツ、ジャガイモ、ベーグル、ジュース、コーヒー/紅茶の選択が好きでした。スタッフはいつもビュッフェエリアを非常に清潔でよく備えていました。ジムには、働く生活フィットネス固定自転車、トレッドミル、リクライミング固定自転車、重量機が備わっていました。すべてがフラットスクリーンテレビを除いて働いていました。私たちは、仲間のプロパティ、コートヤードバイマリオットで、より多くの重量と異なるマシンを望むならば、隣のジムを使用するように指示されました。フロントスタッフはとても親切でした。追加のタオルが必要なとき、彼らは10分以内にすぐにハウスキーピングを提供しました。プールは小さいですが、清潔でさわやかでした。温水浴槽を利用しましたが、気温が100度近くだったので、控えめにしか使えませんでした。全体的には、フェアフィールドインバイマリオットをお勧めします。
I loved this place! A real paddle wheel boat docked in Sacramento, a historic boat that used to travel every day between San Francisco and Sacramento. I was greeted by friendly hotel staff, had a cute small but very clean room. The pub/bar on the top level has great views, fun bartenders, and very good food. I slept soundly.
The staff at this hotel are very friendly and go out of their way to make sure you have what you need to make your stay nice. They also have a security guard at night to ensure guest safety. The only thing I can really say that they can improve on would be that the housekeeping needs a little more time to clean the rooms when the room has been rented out for a good while to someone so more deep cleaning is necessary and I just don't think they have the time to be able to do that. So I suggest bringing some antibacterial wipes. But other than that I definitely recommend this hotel for a short or long-term stay.