Really clean rooms and friendly staff (Paolo and the woman at check in were super nice!) Very modern, updated hotel. Breakfast was ok: coffee, eggs, breakfast meat, fresh fruit, oatmeal, yogurts, and waffles. I would stay here again for sure.
The bed and pillows were very comfortable. We enjoyed the 24 hour coffee and tea station. The size of the room was comfortable and the breakfast area was kept clean at all times. Disliked · The breakfast was average. The scrambled eggs were watery and had a powdery taste to it. The waffle mix was a little too watery, making the waffles too thin. The couch was absolutely unacceptable. We would sink into the couch when we sat due to the mattress being so flat. And when we opened it up for the sleeper some of the springs and attachment rods were disconnected. We noticed that both sides of the mattress was soiled. We contacted the front desk on Thursday night we were told that they would send us a rollaway and maintenance would look into the couch on Friday but we didn't get the rollaway until Sunday morning! I didn't get the name of the Thursday night staff but Saturday it was Gina who assisted me and made sure we finally got a rollaway bed. She explained that the hotel was in the process of purchasing new couches and there wasn't anything that could be done about getting another couch so we sat on chairs and the ottoman throughout our stay.
I stayed 4 nights at this Hampton Inn and although there were a couple minor issues, it deserves 5 stars. First of all the employees are all extremely friendly and helpful. The rooms are very clean and the bed is probably the best I have ever slept in at a hotel. The location is great, not right on the expressway where you get too much noise but only maybe 3 minutes from I 75. Breakfast was better than most and an employee was always standing by to make sure nothing was running low. The only negatives were some noisy guests in the hallway one night at 10PM and again when they returned at about 4:30 AM. I've encountered this at other hotels and it is hard to blame the staff for this. Only other issue was a drainage problem with the shower/tub. This is my second stay at this location and I would not hesitate to stay here again.