The hotel is advertised as an amazing boutique style hotel, there is a lot of emphasis on the marketing and work that has been undertaken to take this hotel to another level and offer a fantastic environment for their guests. However upon check in i was already very disappointed. The staff did not speak basic english, the information given to us was in french and not english, again this is basic check in information. we found communication very difficult. The room we were given had a strong odor of sewage we requested to change our room, this was accommodated which we appreciated however the rooms again are basic and not as expected as per the website and marketing materials. Again communication was difficult with staff, requesting basic facilities such as an iron took over 30 minutes as no one understood what an iron was. The hotel location was very inconvenient to us we were not aware that ubers did not travel to the hotel which meant us spending a lot of money on taxi's. This should be communicated to guests as this was a real disappoint to us in travelling to restaurants etc.. We wanted to try the spa, there was no one to greet us show us around or give us towels. The spa was VERY basic and not really a spa. We went to reception to ask for towels and the attitude we were presented with from one of the staff was horrendous. We also had breakfast and again for the price we found this very basic. Overall i would never return to this hotel, the location was not convenient, the hotel is not 4 star and the service certainly wasn't up to expectations. The staff require training and basic customer care training, what is advertised certainly is not what is actually delivered.
素晴らしい
71レビュー