I enjoyed my stay at Byblos, particularly because I was significantly upgraded to a nice duplex suite from the single room I had booked through ASW - the organiser of the event for which I stayed at your hotel. I also loved the attention by the manager and all hotel staff to me and other guests and look forward to staying here again. Some funny incidents which slightly dampened my experience, and where improvements can be made(hence 4 not 5 stars for my review), are listed below: When I finished the complementary glass bottle of water that was in my room it wasn't replaced, so I had to ask a member of staff who came to check whether I was pleased with the housekeeping and she brought three cartons of water. I used an espresso cup for coffee and this was not replaced - housekeeping took away the dirty cup but did not replace it so there was only one clean cup and two saucers when I returned to my room after it was cleaned, somewhat giving the impression that I had nicked the espresso cup. Again I had to ask hotel staff to replace the missing cup; On Sunday I ordered pancakes with nutella at breakfast and it took around 20 minutes, after I had repeated my request to three different waiters, to get my pancakes. This was rather strange as all other requests from the kitchen (omlette, espresso) were dealt with promptly by breakfast staff; When I checked out I was told by reception that there was a balance of €6 to pay for a bag of nuts which I did not take. When I complained that I did not take the bag of nuts the receptionist removed it from my bill, but I am still perplexed as to how a fictitious expense appeared on my room bill. For me the mini-bar is an unnecessary headache in a hotel room because it means I must personally count each item and compare it against the mini-bar itinerary when I enter the room for the first time and each night thereafter to make sure I am not being charged for items I did not consume.
自動翻訳