Let me start by saying this is the most unwelcome hotel I have ever stayed in. Tripadvisor and *********** both clearly state the Spa was open on Sunday which was a major attraction after a long day’s driving as was the highly recommended restaurant. We were informed a few days prior to arriving that the Spa was now closed and 2 days before arriving that Restaurant and Bar were also closed. By that time we were already traveling and not able to change our journey to look for another hotel. Upon arriving the hotel was shrouded in darkness, we had to offload our overnight belongings in the dark garage, we felt we were the only ones staying there, which we later found was not the case. Naturally we were quite dismayed at the prospect of no food or drink. The receptionist was extremely rude and argumentative and accused us of having a bad attitude! He recommended the golfclub café up the road, which had just some deep fried tapas on offer, which were not bad incidentally but not what we came for. We were surprised to find our room was pretty much the furthest away you could possibly get from entrance given the hotel was mostly empty. The bed was extremely uncomfortable, rock hard basically, no airconditioning and no wi-fi. After an abominable night sleep the breakfast was not filling us with joy either. All the hot food, fried/scrambled eggs, bacon, sausage at the buffet was already stone cold at 8.30! This hotel should be stripped of it’s 4 stars as I would not even give it a 1 star status. If you cannot offer the 4 star facilities and service you should not charge the prices. False pretences springs to mind. I’m sure the rude receptionist will come up with a counter argument such as “the Spa is always closed on a Sunday and is not included in the price anyway” or something along those lines but this is not what’s advertised and what the guests expect when they reserve a room at the given prices! Avoid at all cost if you are looking for a pleasant hotel experience!
良い
12レビュー