If I could give place a 0 rating I DEFINITELY would do so. 1. You can't tell who's working versus who's staying there as the employees are wearing street clothes and no name tags. 2. Hannah at the front desk was TERRIBLE and I'll leave it right there! 3. If I didn't see a cleaning crew, I'd NEVER know they existed. We were there 4 days and 3 nights without our room being cleaned even after requesting to have it done with members at the front desk. 4. The first night our room 402 had NO HOT WATER. As ridiculous as it was, I had to ask to be moved to a room with hot water. Needless to say, our family had to repack and move to our new room 446. Front desk HANNAH told me that maintenance was working on it, however at 30 minutes of waiting for her return call, I was advised thay she'd left for the day. VERY UNPROFESSIONAL! 5. We had to get our own towels from the front desk, we'd run out of toilet paper, Kleenex, soap, shampoo & conditioner, was forced to have a build up of trash throughout our stay in out the extremely lackluster cleaning team. 6. We felt like we were roughing it in the wilderness and staying in wilderness would have a heck of lot better for FAR LESS than it cost to stay here. 7. It was so bad that I'd left voice-mails for BOTH the Assistant General Manager/Rosalyn and General Manager Christian to share my disdain. 8. AfternHannah yeld at me for asking to speak to either of them, she said they weren't on property and to call back at 10a the next day. Id refised to wait. She'd placed on hold for 25 minutes then hung up on me. PATHETIC!!!!! Lastly, pets are allowed in the pool area, BUT smoking isn't eventhough there is a trashcan stating to please place ashes and buts in here. WOW! My husband has emphatically advised me to NEVER book this hotel again, and thay goes without say. I would recommend this place to an enemy let alone family or friends. I'm anxiously awaiting Rosalyn and Christian's response to my voice-mail. I'll write an update to this review.
Hotel facilities are just good, our room had no microwave and one of the shampoo bottles suddenly felt from its place and broke. No pillows were available wen arrived, we had to ask for them, sofa was bad and broken, courtains were damaged and not working properly. Receptionist and all staff were very kind with us, spacial thanks to Andrea!
We booked a suite for 4 adults from March 21-24, 2024, as we had plans to do something different each day while in San Antonio. When we arrived, we noticed that there were no security cameras on the property and there was what appeared to be a homeless person walking through the parking lot. We asked the front desk about security, and we were told that they have security that roams the property at night which made us feel better. Our 3rd floor room faced the roof of the pool house in the courtyard which ****** big time. The room itself was cute and as described on their website. The pull-out sofa was very uncomfortable and only came with a mattress cover, top sheet, fleece blanket and one pillow, our bathroom only had 2 bath towels, but we had no issues getting extra towels, pillows and a bottom sheet. The website says there is a manager's special but there was no manager's special, we were advised that it is only on Wednesdays. Two of our group smoke so we spent time out in the parking lot with them. Night one there was a person with a flashlight walking the length of the parking lot at the closed business beside our hotel, they were not security, but they kept walking, so we didn't think anything of it. On the morning of the 23rd two people from our room went out around 6:30am just as 4 police cars were pulling into the lot. We found out that around 4:30am a guest heard noises from the parking lot and saw 3 people running in and around cars so they hit the horn on their car remote and the 3 people/kids ran to the next lot (were the person the previous night with the flashlight was) and they jumped into a silver SUV and took off. Our vehicle along with at least 7 other vehicles had windows smashed out and things rifled through and stolen. One vehicle had 2 windows smashed out and some of their belongings were thrown on the ground. We had no bags or anything in our vehicle, they went through the glove box, center consol, and even lifted the rear seats and stole the battery booster that was not visible. There was more glass in the lot but no vehicles, so we assume some of the people with damaged vehicles had already left. One police officer told us that this is a very bad end of town, as there are apartments and a lot of homeless people in the area. We talked to the front desk, and they said that there are signs everywhere saying that they are not responsible for anything stolen or damaged in the lot and that we are in ”inner city, and these things happen” no empathy like it is an everyday occurrence. The break-ins were the talk of the lobby and none of us talking saw any of these ”not responsible blah blah blah” signs. At some point the security guard showed up outside and we asked him where he was when all of this happened. The security guard told us that he is relieving the other guard, and they only patrol every hour. We went back to the front desk asking about the security and they told us that security checks the park
SS Cortina私たちは家族の近くのホテルを探していました。 Trip.comから、La Quinta Inn & Suites Sea Worldでガンダーを取るという提案を受けました。私たちの長い滞在のために提供される価格は他の場所では無敵でした。レビューを読んでいくつかの懸念がありましたが、あなたは決して知りません。さて、私が言及しようとしているのは、私は広範囲に旅行しているので、軽く言いません。私たちは道路で疲れ果てた旅行の日の後、ホテルに到着しました。サマンサという若い女性が迎えてくれました。彼女はおそらく私が今まで出会った中で最高のフロントデスクの店員でした。彼女はラキンタに招待され、敬意を表し、歓迎してくれました。彼女は私たちの一日がどうだったかを尋ね、私たちが滞在できる限り快適になるだろうと私たちに保証しました。彼女はすべてを説明し、私たちをエレベーターに案内しました。私たちが去ったとき、彼女は私たちが何か問題が発生した場合に彼女に電話するように私たちに思い出させ、私たちに良い夜を願っていました。ホテルは清潔で安全でした。私は夜に目を覚まし、窓の外を見て車をチェックしました。物件の入り口に駐車されているセキュリティ車両を見つけました。これは私を見て安心して良かったです。私が抱えていた唯一の問題はコーヒーと部屋でした。朝の2回、コーヒーがルークの暖かさから冷たさであることがわかりました。部屋に関しては、ホテルは禁煙でしたが、誰かが以前に部屋で喫煙したと誓います。香りはそれほど悪くはありませんでしたが、私はそれを言うことができました。許容できましたが、残念でした。訪問者は規則に従うと信じていますが、すべてを制御できるわけではありません。私たちの週の訪問中に私たちにチェックインしてくれた最高のフロントデスクスタッフサマンサに感謝します。ありがとうございました!