ロフツ アット サン アグスティン(Lofts at San Agustin)

We really like it. We enjoyed our 3 days because we want to walk viejo San Juan every day. It was always safe, clean and very close to the beach, parks and cultural area. People in the Loft and surrounding were very happy and friendly. Wonderful time. Thank you :)

At first glance, the area seems "shady", in actuality, we felt totally safe. The area appears to be developing. There is a highly rated breakfast spot just steps away. The customer service was above and beyond! Many questions answered, suggestions given, and help with our bags (I'm a notorious overpacker). The room is very clean, the bedding is comfortable, and plenty of towels are available. The bathroom is small, but it works. The beds were typical hotel "queens" and felt more like full size. The room has a ton of space and could easily accommodate two couples or several friends. The bar situation was loud, but I was able to sleep. The more weird thing was a stand-alone garage across the street that had massive speaker blaring music for no apparent reason. Unfortunately, my husband and I got food poisoning our last night. A late checkout was denied, leaving us sick and on the streets at 11 am. We couldn't board our cruise ship till 3pm. Needless to say, it was rough! Obviously, it's not a common problem, but a consequence of staying at a boutique hotel.

The room is clean and Service is good. The location is easily access to harbour and beach. However, the neighborhood is quite noisy.

I really enjoyed the location (very close to old San Juan) and the loft was amazing. Everything was really clean and I felt safe. There is security guard at night and he is super friendly. The best part was the free and accesible parking! The only thing I have to say is that it can get a little bit loud at night, but nothing too concerning. Next time I will be staying here no doubt!

The stay was great. Communication was almost instant. The loft was clean. Only downside for me was that it was extremely bright in the room. Would be a great idea to install a blackout curtain either on the door or in the lower portion of the room. It would be helpful to rest longer and less painful for migraine sufferers like myself 😬

Is definitely not for people with kids. Stairs were weird constructed and unsafe. The ac only reaches the living room. Need maybe additional tv upstairs. Bathroom is tiny , is cozy for young couples no kids.

Clean and in great condition. The only downside was the bathroom was a bit cramped, but very reasonable. On site washer/dryer (coin operated) was handy. Walking distance to Old San Juan and restaurants. They let us check in early, which was very nice, to stow luggage. The communication on Whats App was great-we had a minor issue with the sink and it was fixed while we were out. They also offered to stow our luggage when we left (which we did not need) but it was so nice they offered when that can be a challenge for travelers.

I loved everything!! I will be going back to these lofts. Thank you!

Water was leaking in the room for 2 days and the manager avoided speaking with me instead he hid behind his employees to deliver his message also the had ants everywhere and stains on the couch I have picks and videos to prove everything