サンタクルーズのSureStay ホテルホテル

The hotel rooms for both my family and the friends that we traveled with were both unacceptable dirty and unmanaged with a number of broken, dirty, and unsanitary items. The refrigerator was filthy it had tissue, hair, and a pool of standing water at the bottom with a broken pen floating in it. When the staff (women in plain clothes) came to fix the TV which wasn’t working she used one of the rooms hand towels to wipe it down as she said they didn’t have cleaning supplies ( I asked for them telling her I would be willing to clean down the room myself if she could send over the supplies) she dipped the towel in the dirty water at the bottom and proceeded to wipe down the refrigerator, microwave, and dresser. Keep in mind there were only 2 hand towels in the room and she never brought more each time I asked I was told they were short on towels and that they were being washed. Room had no smoke detector, door was broken, ironing board was broken into 3 pieces and was unusable, lights were falling out of the ceiling, blankets had cigarette burns and what appeared to be some type of glue stuck all over them. This stay was our first at this location the stress was very draining and not our normal Best Western experience.