ルーマーズ リゾート ホテル(Rumors Resort Hotel)

Fine if you don't plan on staying around the room too much. Disconnected service, owner is selling the property and it clearly shows. Poor communication between staff and guests. Not worth the money for a 'resort.'

Good room. Terrible restaurant. Coffee was terrible. Pool was nice. However, loud music on Saturday until 3am! Could not sleep. Supposedly the owner threw a party! Hmmm. Not so nice for his guests. One night, went for dinner at 6:30 and the chef left. No nearby restaurants.

This hotel never disappoints. The food is amazing, the pool experience is so fun. The rooms are always clean and the staff are amazing…they go out of their way to make sure your trip is as amazing as you had dreamed it would be.

Great hotel. We enjoyed our stay. It’s located just out of town on the main road

Convenient to Mayan ruins, great pool and clean, spacious rooms.

We had stayed at this hotel for 1 overnight. The electricity company had an outage and with that no water or a back up generator was at this big hotel that was booked out for the weekend. We called the number provide for assistance to inquiry about any water for us to brush our teeth, use the bathroom or take a shower but was advise that none was at the BIG BOOKED OUT HOTEL! so we verified with the front desk (Cristian) if the electricity came back the time for check out if we can stay and use the water to get ready. Cristian (front desk clerk) advise I’m sorry you need to check out at 11. I’m telling this young man that we need to shower and tidy up ourselves. He was so inconsiderate stating we can only be allowed until 12 with or without being able to take a shower, use the bathroom or brush our teeth. I requested that we will need to speak to a manager or someone hire because we this was insane. No consideration for none of the guest. People had to leave that way (no bath, use of bathroom or brushing of teeth). Don’t talk about the pool…it is cloudy and the walls have mildew all around. The kids section was filled with dirty. Over all, the electricity came back at 11 (check out time) we then advise (Cristian) that will stay and take a shower and get ready to leave. We did so IMMEDIATELY to leave that place and never returning. I don’t recommend Rumors hotel and there service. Sorry!

I wasn’t happy with the first room because the rain got in and so I had to change rooms. The ground was uneven for the parking area

We stayed here with my family of 5 (two young children and a grandma). Located slightly out of San Ignacio (maybe 3 miles) with a magnificent view. Rooms were large enough, facilities were outstanding. The staff was very friendly and accommodating. The front office folks (Elmer and Joshua), the pool bartenders, the cleaning staff all were warm and did make sure our trip was satisfying. I would definitely stay here again.

Like: Staff were friendly and helpful. Grounds were clean and pleasing to the eye. Room was clean and comfortable with AC and TV. Dislike: Music was played far too loud most of the day from the pool area, and sometimes restaurant too. Food and drinks were not very good. I ordered a fish sandwich and got fried chicken instead but ate it anyway because I was very hungry, and bloody mary tasted like it was mostly concentrated lemon juice - undrinkable.