Our experience of the hotel was enhanced by our meal in the restaurant, which I have reviewed separately. My favourite thing about the room was the enclosed balcony. It was like having a private yoga studio in the sky. (Fellow yogis note, the floor was slippery.) I also enjoyed the spectacular view from the Sauna, which at the time was free because it was not working optimally. (So do ask!) It was good enough for me, but it took over an hour to heat up. The Pool looked too small and shallow to actually swim in, but mostly it was unusable as it was colder than the sea. I don’t know if this was usual. Breakfast was fairly similar to ones we had at other Madeira hotels, but this place had the tastiest selection of fresh bread rolls and very good garlicky mushrooms. The room was clean. We liked the 3-section recycling bin in the room. Others mentioned lack of plugs for phones. Erm... we knew about that but were surprised to find that there were not enough plugs for the room items. The Kettle and TV had to share a wall outlet. They really should consider supplying an extension lead, which could be given out and collected at check-in, just as they (bizarrely) do with the TV remote control. We did start off on a rather bad note. At check in, we were downright ignored. One receptionist was settling a dispute with another guest, but both members of staff deliberately avoided any sort of eye contact with us. I don't normally notice this sort of thing, but it was rude and infuriating and lasted some time. A simple nod would have sufficed. I’ll put this down to a bad day for the first member of staff, who later was helpful. After a long wait for no discernible reason, the other receptionist demanded payment before we had even seen the room, for which we had paid in advance. We've stayed at many places who use multiple booking sites. Sometimes you pay on arrival, sometimes beforehand, and we understand that the hotel needs to know. However, there are ways of asking that don't come across as offensive and like one is trying to get away with something. Not everyone is out to steal the remote control. Make sure you bring proof of payment if you’ve paid in advance, as we had. The hotel is lucky that they have out of this world views.
Nice hotel spoilt by the current stomach bug going around. Local pharmacist advised tourists had started coming to them for help on 21st April '24. I was very unwell overnight on 21st/22nd (no I hadnt been drinking), my husband is now ill (25th) Suprised the hotel haven't made any attempt to limit spread at buffet stations.
We had a wonderful experience getting married at the Palheiro Estate. As a same sex couple, we felt very welcomed and comfortable at this venue. Communication was good throughout and both Tatiana and Catia were very flexible with our requests where possible which helped reduce stress in the planning process. The estate itself is beautiful, better than we had expected from the photos online and as we were planning our wedding from overseas, we were pleasantly surprised when we visited for the first time. The whole team working on the day were professional and delivered what we had requested. Thank you for contributing positively to a successful and memorable wedding day.
It is a very dated hotel. Rooms are fine but very old style. The terrace is quite nice with a nice pool to relax. Other than that, the hotel is quite poor. Rooms are quite noisy from the street, WiFi is not available everywhere, breakfast is pretty poor and basic. The staff was nice in general, but the night guy was very rude. All in all, the hotel is not bad or unbearable, but definitely has room for improvement.
旅先の様々な魅力を発見したいお客様に、Estalagem Encumeadaは最適です。Estalagem Encumeadaは、Lombo Do Moleiroの現地の雰囲気を感じたいお客様にお勧めの施設です。最寄の交通機関はマデイラ空港で、当施設より約44km先にあります。最寄の空港はマデイラ空港、当施設から約44kmと、便利な位置にあります。付近には、MiradouroやCascata do Lombo do Mouro、PR21 Northern Wayなど、Lombo Do Moleiroの多くの観光名所があります。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。清潔度を重視するなら、このホテルがお勧めです。レビューによると、このホテルは市内でも最も清潔なホテルのうちのひとつです。
Sstephanie2024.04.07
Hotel au milieu de la montagne, jolies vues, très bons repas, personnel très gentil
Un peu vieux en terme de deco, nous avons eu froid dans la pièce commune et en dormant (manque de couverture), lit très inconfortable…