We found the staff helpful but not cooperative. The rooms were small and the shower is just big enough to get your body in and the shower head is not flexible. There is a moist smell in all of the rooms, we asked to view two rooms but they were the same. The restaurant staff were advised that breakfast was to be prompt in the mornings as we were attending a convention. They said they open at 7.00am but the food took 30 minutes to provide, we saw our friends leave with-out breakfast due to staff not being ready on time. Even though we found the staff welcoming, if you raise an issue they are very defensive and are not prepared to ask a senior member of staff for advise. There is no manager on site so you just have to bite the bullet.
The lobby is a good place for working. I spent a lot of time there and could hear the team welcoming all the guests. They were all super nice and professional with everyone but Diana was the best. She gave me so many ideas of where to go and what to see. She and Jose definitely made my stay a whole lot better even though it was amazing in the first place. / Also the food was amazing. I am vegan and they created very delicious food options for me every day. I can 100% recommend this hotel.