ユートピアン・リュクス(Utopian Luxe)

Classic case of hotels taking customer for granted. So the only two good things- rooms and location (given you have work in and around Vibhuti Khand and Chinhat). We booked 2 rooms for 2 nights (a suite and an executive room), the first night the AC was not functioning at all in both the rooms. We checked in around 3am and couldn't sleep the whole night. We kept complaining and the kept sending the "maintenance guy" who would just come and check the temperature setting on HVAC control (like we don't know how to operate), but no improvement. Day 2, We asked the front desk twice to get the AC checked, to rich they assured that they'll check the AC or change our rooms. Come evening, again same routine, the"maintenance guy" simply declared that AC is cooling optimally and this is how cool the AC gets. As a precautionary measure we left the AC on throughout the day so that it is somewhat better in the evening, but still it was only borderline bearable. You don't expect this in a hotel costing 3800 and 6500 for executive and suite rooms respectively. Even bare basic hotels have effective sir conditioning, it's a must given the heat nowadays. Secondly we for 2 extra beds, at 1000 each, but the quality of beds (especially the headboard) seemed subpar for the hotel. Have attached photos for reference. Thirdly, all the pillow were very thick and stiff. When we requested for thinner pillows we were told that this was the only pillows they had. This was an absolute bummer. You are running a 3- star property, charging nearly 85-90% of what hyatt, hilton, novotel and radisson are available at. We stayed here only due to the location, but it turned out to be such a sour experience. The toiletries seemed way too substandard, even OYO provides better toiletries nowadays. Front desk staff at night wasn't the most pleasant or helpful person, the one during the day shift was polite but failed to help us with the AC issue. Another small ****** is they don't have a common wifi connection that works throughout the hotel. You have to connect separately to different connnections in your room, restaurant and the lobby, and mist staff members seemed unaware or confused about wifi passwords. One area where they outshone was the breakfast- vast spread, good taste, courteous & eager servers, and overall food quality was also good. The door between the bedroom and living room in the suite did not latch. There were wires dangling from under the TV. One particular red wire seemed cheap, out of place and like some sort of "sasta-jugaad". So unless you have to stay and this location and you're not able to find any vacancy in any other hotel nearby, I'd say you avoid this one. It used to be good when it was run as Hotel Ranjee's, post the change in name to Utopian Luxe (and assumably change in ownership/management) things are not the same anymore.

Personally, I really like the hotel location and food. Breakfast is served with an extensive selection of foods. The staff members were also helpful and kind. Extremely happy with the hotels cleanliness , the rooms were spacious and we'll organised, equipped with all the required amenities. I would highly recommend this hotel....

From the moment we checked in to "Utopian Luxe" until the time of our departure , every member of your staff went above and beyond to ensure that our experience was nothing short of excellent. The attention to detail, professionalism, and warmth displayed by your team truly made our stay memorable. I would like to extend a special thank you to Shobit Govil, Shaba ali, Atul singh and there was one lady's whose ages around 45, for their outstanding assistance and hospitality. Their dedication to providing top-notch service did not go unnoticed and greatly contributed to our overall enjoyment. As we came from Sri Lanka (there were 15 members), we did not have any idea about the transport arrangement. They were able to find and arrange all transport facility that we wanted during the period with a reasonable price. Same as the safty and protection can be guaranteed 10% Overall, our experience at Utopian Luxe was truly delightful, and we look forward to returning in the future. Please convey our gratitude to your entire team for their hard work and commitment to excellence. Thank you once again for making our stay memorable. Saman Manathunga Sri Lanka

VERY WELL FACILITY, GOOD FOOD, GOOD SERVICE, GOOD AMBIENCE, WORTHY FOR STAY, VALUE FOR MONEY, GOOD TO VISIT AGAIN, VERY GOOD HOSPITALITY, COUSINE WAS GOOD, ROOM SERVICE WAS GOOD, LOCATION IS GOOD, VERY SUPPORTIVE STAFF, PROMPT SERVICE. WHAT ELSE WE NEED.

Comfortable Accommodations: Positive reviews often mention comfortable beds, spacious rooms, and well-appointed amenities. Guests appreciate rooms that provide a comfortable environment for relaxation. Great Location: Hotels in convenient locations close to attractions, restaurants, and public transportation often receive praise from guests. A central location can enhance the overall experience by making it easy for guests to explore the area.

Incredible Experience.The staff were exceptionally friendly and accommodating, The room was spacious, clean, and well-appointed with modern amenities. The location was convenient, with easy access to nearby attractions and public transportation. Overall, I highly recommend anyone looking for a comfortable and memorable stay."

The room was clean and comfortable, and the complimentary breakfast was a nice touch was truly a luxurious experience. The hotel is impeccably designed, with attention to every detail. The service was impeccable, and the dining options were exquisite. It's definitely worth the splurge for a memorable stay."

Get hot water, sorry luke warm water in buckets after chasing staff in their kitchen. No hot water in the taps. Needed a racquet to kill mosquitos. AC will not go above 16 deg. so chill. No manager on duty at night. Hear the neighbours TV all night. Get internet in the room only by keeping the door open. Comfortable bed.

Good clean comfortable hotel. There was probably a rush as a group probably had booked quite a few rooms. They were not geared up to provide breakfast to these many people. The dishes, coffee, kept running out, there were not enough servers and egg preparers. The staff was willing, but they did not have enough hands.