アロフト スコッツデール(Aloft Scottsdale)

When booking hotels in and around Scottsdale, there were many that had a lower rate. However, as a loyal Lifetime Marriott Platinum member, I chose brand loyalty being confident in the standards of they uphold. I certainly regret that decision. My recent stay fell well short of that expectation. Put simply, it was the worst Marriott I have ever stayed at. While the room has a nice view, it really needed major care. The pictures tell the story better than words. It felt like I was staying at a college dorm rather than at a Marriott branded hotel. You can see stains in the floor, missing panel, and a shower that needs to be redone, and a charging station that never met a duster. Be prepared for noise as well. You will actually be given earplugs so you can sleep! Another point of concern is that a two night stay does not allow for housekeeping. That’s a small detail I know, but again it just adds up. When paying almost $300.00 a night, I would expect a room and service that matches the cost. I emailed the general manager, Luis Galvan, detailing my concerns and explaining that I would check out early if I could. At check out the next day, he happened to be at the front desk. He blamed the condition of of the room on “faulty design” and unwillingness to purchase replacement parts because of renovations that will take place sometime in the summer. He had no answer for stained floors and other issues. For all the hassle, he granted me 8,000 Marriott points. That was hardly worth it and demonstrates how he is not very concerned about keeping customers happy, just keeping their money. Stay. Somewhere. Else. If you don’t believe me, read the previous reviews.

We were very disappointed with our stay. The bathroom light didn't work. The thermostat light shined brightly in our room all night long. Very disturbing. And the staff was not accommodating and being a Marriott Bonvoy member meant nothing. Choose a different hotel!

Beware - this property is in the “entertainment” district with multiple night clubs surrounding the hotel. Loud music pumped out until 2am. Impossible to sleep. We wondered why a set of earplugs was on the night stand. Sadly the property is in need of a major remodel. We’ve stayed in many Aloft hotels and this one is old, shower floors peeling, and overall worn out. Staff was very nice and let us cancel after one night (had 4 booked) and Marriott phone rep was very accommodating in helping us find a different property.

Nice place, comfortable bed, great window shade that kept out all the light, friendly staff. A/C was a bit noisy. I would stay there again.

Our room was very cold all night. No matter how hot we would put it it’s like the heat was not working.

The room was very dark with only one lamp for lighting in the room. The bathroom had hair on the floor that was not swept, there was hair on the bed as well. There was water damage on the bathroom door, no fan in the bathroom. The toilet had a huge hole on the top. The shower water got all over the floor because of how the shower was set up. It was a quick overnight stay with my Husband due to an early flight, will probably never stay there again.

The shower leaked all over and they gave us so many charges at the end of our stay! I do not recommend this hotel!

Really enjoy myself at hotel. For it was in central of entertainment and shopping area of old town scottsdale.

The location of the property is in a great location in the heart of Scottsdale. However, because of that there is A LOT of street noise especially in the night hours. So much so that Aloft actually provides you with earplugs, which is a good touch on their side. The hotel itself is ver antiquated and not in a good way. You can tell that it’s an older building. Don’t expect it to be like other Aloft hotels that are more kept up with. Overall, it’s an okay place if you just plan to sleep and shower in.