EME カテドラル ホテル(EME Catedral Hotel)

La habitación daba a una calle muy ruidosa y se notaba en el interior. El personal muy atento y agradable y las instalaciones muy bien.

Habitación ridículamente inferior a las fotos que vosotros mostráis . No había ventana exterior, un hotel de 5* a 400€ la noche una ventana mirando al ascensor. Ruidosa, sin luz, cables colgando, enchufes colgando, baño diminuto…llave puerta de acceso a la habitación estropeada en 3 ocasiones en una tarde.. Desde hace años que trabajo con vosotros el mayor desastre y despropósito de habitación y trato del hotel Además cuando le pedí cambiar la habitación ,. Que no me dieron la que correspondía me dijeron si quería una suite que tenían por 500€ más pero que me la dejaban Por solo 370€ mas lo que había pagado. Sin soluciones, sin ganas de solucionar , y con habitaciónes porque cuando miro enHotels no tunean habitaciones pero en Booking si tenían habitaciones libres . Trato , servicio y habitación calidad pésima

I did not like the attitude and the way we where treated by the personnel in the reception. i would not reccomend these hotel because of the freceptions manager and director

The hotel itself is in a great area, close to everything but it gets quite noisy at night! The real problem is the rooms, we went with 3 other couples and paid the same but had very different experiences! Every one of our rooms was different and not all worth the same price point. Some were nice w great balconies looking athe cathedral, some downright depressing but paid the same!! Also we all had to live out of our suitcases for days since there was nowhere to put our clothes except a very small space to hang a few items. Would not stay at this hotel again unless requesting specific rooms and good luck with that!

Staff was just enough polite . The hotel has a terrace where non guests can come and is very noisy way until 2-3 in the morning The room did not have drawers and we were forced to live our clothes and personals in the luggage

Noise and service at hotel was horrible for a five star hotel. It is like trying to sleep in the middle of a nightclub until 2am. Staff indicated that bar would close at midnight and was very rude. In the morning staff indicated that the bar closes at 1:45 in the summer. Hotel website indicates the following: You deserve a break and a rest after a day in the city. To get away from the hustle and bustle, to escape from its hectic pace. When crossing the door to this room, you will be overcome by a sensation of peace and quiet and relaxation. It will be your place to switch off, your ideal refuge in the centre of the city. This was not our experience at all. Bar goers at hotel bar were extremely loud and had to pass by our room to get to the bar/nightclub. This stay was a complete disappointment and we feel like suckers for believing the hotel materials. Not a hotel for rest and relaxation at all. We paid for a five star hotel and got zero service and zero relaxation. Disappointed and tired. Hi

Not a 5 star hotel. Rooms were very small. Toilet very small and sink in bedroom. Lift was broken over the two days of the stay.

The hotel is in the best location, easy access to everything.

The location . The restaurants .The rooftop . The service . The best Eduardo . And the other staff in reception . The ladies of reception and Eduardo explain everything with a lot of enthusiasm no matter the time of the day , he keep the smile