Zhongshan West Lake Hotel Hangzhou

剛裝修，設施很不錯，餐廳視野很開闊。 離西湖很近，服務非常好。 比較奇怪的是前台在頂樓，需要先去頂樓辦入住

環境挺好的，而且步行去西湖也很近，周邊餐館也很多的選擇，早餐也有很多的選擇，服務態度真的很棒，坐在餐廳吃飯還可以看見西湖，下次來杭州他們是第一首選。

酒店位置好，方便出行。房間比較小，佈局還算合理，服務好，去年才開業的，設施比較新，早餐品種還可以吧，但是如果按168元/人收費的話，就不划算了。我的早餐是含在房費裏了，不需單買。

Beyond my expectations! Really liked the hospitality from the all of the staff during my stay. We were assisted all the way from the lobby, through the check-in process, all the way to our room’s front door (with the help of a translator app). Everyone was just extra friendly during our stay, and after check-out we also received directions to a very delicious meal near the hotel! The room was great—zero complaints at all. Loved the separate toilet room and the shower, the amenities were great, the room was very clean too—all at an affordable price point compared to foreign hotel chains. P.S. the cookies at the lobby was *chef’s kiss*

This hotel is absolutely amazing,in fact better than any big brand name I have stayed in!From the moment I arrived I experienced amazing customer service.First greeted by the doorman, then the super fast and kind reception staff and the concierge who handed me a bottle of warmed water and showed me to my room. The room itself was of a good size, the bed was extremely warm and comfortable, the closet had a lot of room for my clothes and the AC was easy to adjust. The tea and coffee had many choices. The TV had many Western channels as well as free movies. My room came with a bathtub so I used that instead of the shower. Every review I have read mentioned the Dyson hairdrier and yes it was there. The location of this hotel is amazing,around 15 minutes walk from the West Lake, on the same street as a very big mall complex which has many restaurants and there are also many stores around to buy snacks. When I return to Hangzhou I definitely will stay here again.

The location and service are excellent, and the place is well-maintained with a pleasant breakfast spread. However, the air conditioning is fixed at 28 to 29 degrees Celsius, emitting warm air, and it cannot be adjusted. Despite partially opening the window, it doesn't effectively address the need for colder air, which may be bothersome for those who prefer a cooler environment for sleeping. Despite this air conditioning issue, it's still a worthwhile place to consider overall.

退房一樓，辦理入住17樓，總體來説酒店挺不錯的，衞生也很好，唯一問題就是入住當天酒店空調關掉了，特別特別的悶熱，陽台味道比較大