エクスペリエンス キロセイズ プレミア(Xperience Kiroseiz AquaPark Premier-Naama Bay)

Great service, location is not on beach but the hotel has its own beach and provides transportation free of charge. Would definitely recommend and return to it.

all was good thank you so much the food and services and all thank you

Very bad experience, not recommend it! First with just arriving to the hotel after a long flight, the reception told me that there is no booking under my name and asked me to check with Trip.com instead of them checking with their supplier “ ridiculous “. Another thing the Mini bar was broken at my room and they couldn’t fix it during my whole stay.

食べ物に問題はありません。たくさんの選択肢。チキンナゲットが欲しければスペインへ。宿泊施設は少し疲れていますが、清潔です。エアコンファブ。スタッフは素晴らしいです。アシュラム、最高のバーマン、そしてプールの周りのエスラム。面倒なことは何もありません。レストランスタッフの皆様。皆様には感謝してもしきれません。おなかの不調を経験した場合、それは食べ物ではなく熱です。すべてのスタッフとキスをするオウムのCuckoにたくさんの愛を。ただ、8月はとてつもなく暑いので、別の時期に戻ってきます。

史上最高のアニメーション チームの 1 つです。英国のアニメーター、ジャンナはホテルにとって大きな資産です。なぜなら、彼女は私が話をすることができ、長い会話をすることができる唯一の人の一人だったからです。他のアニメーターにも本当に感謝しています。彼らは各アクティビティをリードし、私を参加させてくれました。私が出会ったすべてのスタッフは、滞在中に上を行き来しました。ありがとう！

私の小さな女の子と私はキロセイズ パークランドで 1 週間過ごしましたが、アマヤはアニメーション チームに最も資金を提供していました。彼女はどこでもジャンナを追いかけましたが、ジャンナはとても素敵でした。 Amayah は舞台恐怖症だったので、他の子供たちと一緒にミニ ディスコのステージに上がりたくなかったのですが、Janna は彼女を励まし、最終的に彼女は恐怖に直面しました。実際のホテルに関しては、アップグレードが必要ですが、価格はまともです。

Where do I begin? We got to the hotel at around 10:30pm and went to the reception desk to check in. We had booked 2 double rooms and we had asked to have the rooms near the lift as my parents are elderly and cannot walk long distances. We went to the rooms allocated to us and quickly realised that they were on the second floor, on the opposite side of the main building, a good 10 minutes’ walk from the lift. The first room was a ‘twin room with two separate single beds and the other was a double with issues with the lighting. I came back to reception to explain that I was not happy with the rooms, and I asked to see the manager. The manager came after 15 minutes and told me that the hotel was full, and they could not give us any other rooms. How is this possible?! I reiterated that we would not accept the rooms. He told me to take the rooms and that they would be able to move us the next day. I refused this. He told us to wait whilst he looked for another room. I asked about dinner as we were told that late dinner was arranged for us. He pointed into a direction and told me that the buffet is open until 12am. By this time, it was 11:45pm and so, we went to look for this ‘buffet’. We were welcomed with scraps and leftovers with confused looks as to why we were asking for food when it was coming up to midnight. He came back with a ‘family room’ with a door connecting the rooms. Once again, with 1 double bed and 2 single beds. I explained that we booked 2 double rooms, and this was not acceptable. Finally, he managed to find us 2 rooms in the new part of the building, and we made our way to the rooms. As we settled into our room, we found that the shower was broken. I really wish I had taken a photo! I called reception, who passed me onto a colleague, to the manager, who arranged for an engineer to come up, who called his colleague. The shower got fixed and we managed to get into bed around 2am – nearly 4 hours after arriving at the hotel. We experienced several issues at the hotel, and I want to share them on here so that you know what you are getting yourself into before even thinking about booking this ‘resort’. Staff Reception staff do not understand English and are extremely rude. Whilst checking out, I asked for an itemised bill 3 times, and I was ignored each time. When I asked the reception person again, he ‘kissed his teeth’ and walked away. I could not believe this! Madonna, the guest relations lady was present, and I asked her to have a word. She told him to go inside and brought out a manager to speak to me. The staff are a mixture really. Some are friendly, some ignore you and some will continuously tell you that things (juices, water, cups, certain foods) are at an extra charge. We had one young man at the barbeque who kept shouting at us each time we approached him for food. He was very frustrated with the guests. Unfortunately, I had to shout back at him for him to calm down and from there on in, he started acknowledging us

This review is dedicated to Mustafa Hamdi! A wonderful employee who gave us warm memories! He helped us and other beach visitors not to be afraid to swim in the sea, monitored our safety and kept the beach clean. A wonderful employee who makes us want to visit the coral beach again! we arrived in room 4303, from February 25 to March 5

The best thing about this hotel is the spa it’s absolutely amazing! They can’t do enough for you very experienced techniques in massage and the hair salon make you feel like royalty! If you visit this place you should definitely indulge in the spa! Food is hit and miss if you like fish it’s ok but not much for fussy English just chips! Staff are great until there is a disagreement then seems to be clicky and personally i wouldnt come back here and don’t like the attention my daughter gains like peados all try to touch little girls hairs and say my girlfriend made us feel very uncomfortable! Also avoid tattoo man visited today and was told numbing cream there wasn’t when we arrived there is cross contamination fresh needle but repeatedly put fingers in Vaseline tub instead of takin a clump on side so now worried as how many peoples blood would be mixed? Quality is not great either and when you question or complain they don’t like it and become hostile shame as beautiful heat just too many people same attitudes looking forward to going home