Best hotel in shenzhen, trust me if you’re looking for one near the center just choose it. Excellent service, if you have any problems they will be super quick and responsive. 100% recommend it.
Location is amazing and included amenities are great. Service was also very good.
Only issues were that surfaces and bathrooms need a thorough cleaning and for English travellers, this hotel has no affiliation with Marriott, nor is there any Marriott signage, which is confusing for finding and checking in.
The service is commendable, and the location is highly convenient. It's important to note that this is not the Marriott Hotel; it has a similar name but is a different establishment.
We stayed at the hotel for 8 nights, and loved every minute of it. Spacious loft room, with an efficient washer and dryer machine and a very generous fridge. Water pressure is just right, and enough hot water for two without running out of hot water. Even though water temperature dipped a little bit, within a few minutes, it was back up and ready for the next person. Supplies were replenished promptly and front desk addressed some of our issues (ie loose door knob and burnt out balcony light) with lightning speed. Although the hotel is close to the train station, it was quiet and we all had a good night’s sleep. Coming back at night after exploring Shenzhen was not a problem at all, we felt safe.
The reception is super nice but the room itself is super dusty. Location is good but if the cleaner can do a better job, then it would be 5/5. I can only say it’s 2/5 given cleanliness is my priority
Apartment is nothing to do with Marriott - this is a lie and total breach of their IP.
The apartment smelt of smoke, and had no utensils in it.
Do not stay here.
Leider enorm abgewohnt und schmutzig. Auf den ersten Blick gut, sobald man näher schaut. Boden schmutzig, Zehennägel und Haare am Boden. Küche hat quasi keine Ausstattung. Was gut ist, ist dass es eine funktionierende Waschmaschine und Trockner gibt. Bett war sauber! Es ist sehr geräumig. Das untere Bad sollte nicht genutzt werden, da der Abfluss nicht funktioniert. Lage sehr nah am Bahnhof.
翻訳
6/16
ホテルからの返信: Dear guest, it is an honor to receive you and serve you. When I saw your review, the butler felt very sorry and regretful: all the floors in our room are made of wood, and due to material issues, they are textured. The corners you took photos of are relatively hidden, perhaps because the aunt did not clean them carefully; The glass at the staircase is double layered, and dust enters the gaps, which makes it difficult to clean properly. We apologize for any inconvenience caused. Seeing that you took a total of 15 pictures, it must have taken up a lot of your time. However, unfortunately, you did not contact us during your check-in period (check-in time is 13:20) or during check-out, and did not give us any feedback, so we were unable to process it for you in a timely manner. If you are not satisfied with the arranged room, we can apply for a full refund for you within 15 minutes of entering the room. Thank you very much for your affirmation of the facilities and bedding in our room. The bathroom on the first floor has slow drainage, so it is not recommended to take a shower. We have sent you a warm reminder when you checked in. The location of the apartment is very good, it takes about five minutes to walk to the high-speed railway station and subway station. This price is great for a two bedroom, two living room room! Finally, I wish you a happy life!