Lavande Hotel (Shenzhen Luohu port international trade metro station store)

第一次入住依間酒店，環境唔錯，地方夠大又乾淨，服務員態度好好，酒店位置方便，羅湖口岸直接行過黎都只需要10至15分鐘，而酒店樓下好多食肆，好方便，下次一定會再入住。

住過的所有酒店裡最差的早餐，早餐名義時間為7-10點，九點什麼過去也沒有了，如圖所示食物沒了不補充，人員態度極其惡劣。 酒店沒有獨立大堂，辦理入住可能會被周邊店鋪顧客觀賞。 房間設定如同迷宮，衹有一個電梯且距離房間很遠，進出極其麻煩。 早上六點開始有不明咚咚咚噪音，持續數小時，影響睡眠。

羅湖住一晚，選了半天，鎖定這家酒店，沒讓我失望，環境很不錯，房間設備很新，衞生乾淨，洗澡熱水和空調都很足，衞生間乾濕分離，洗漱用品也很贊，早飯也是豐富乾淨搭配的很好，要説唯一的不足，可能我住的房間要走進去很多路，誰讓酒店面積那麼大呢！

Impeccable Service: Our dedicated and highly trained staff are committed to providing personalized and attentive service round the clock. From the moment you step foot in our hotel, you will be greeted with warm hospitality and a genuine desire to make your stay comfortable and memorable. Luxurious Accommodations: Our elegantly designed rooms and suites are tastefully furnished with modern amenities and luxurious touches to provide you with the ultimate comfort. Enjoy plush bedding, spacious bathrooms, and stunning views that create a serene and inviting atmosphere for relaxation. Gastronomic Delights: Indulge in a culinary journey at our exquisite restaurants, where our skilled chefs prepare an array of delectable dishes using the finest ingredients. From international cuisines to local delicacies, our diverse dining options cater to all palates and preferences. Relaxation and Wellness: Unwind and rejuvenate at our world-class spa and wellness center, where you can indulge in a variety of revitalizing treatments and therapies. Our state-of-the-art fitness facilities are equipped with modern equipment, allowing you to maintain your exercise routine even while traveling. Event Spaces: Whether you're planning a corporate conference or a special celebration, our versatile event spaces can accommodate your needs. From intimate boardrooms to grand ballrooms, our experienced events team will assist you in organizing a seamless and successful event. Recreational Facilities: Dive into our sparkling swimming pool, perfect for a refreshing swim or lounging by the water with a refreshing drink in hand. We also offer a range of recreational activities, such as tennis courts, a well-equipped gym, and opportunities for outdoor adventures. Convenient Location: Situated in a prime location, our hotel provides easy access to nearby attractions, shopping districts, and transportation hubs, allowing you to explore the city effortlessly.

Good location and service recommend staying at this hotel in Shenzhen

衞生間水流慢，基本一邊洗澡，水會沒到鞋底，房間比較小，比之前去的麗楓同類型的房間小，可能是地段不同，停車衹是減一半的費用，自己還要出30停車費，有早餐，一般，比較簡單。總體一般，下次不會首選。

服務好，早餐多

I felt very comfy. The services were great, I had an exceptional experience. I will recommend to my friends in the future.

Facilities are old and lobby is crap. Reception staff knows part of the hotel is under renovation and she still arrange my room next to the it. The noise started from 0800 in the morning. I couldn''t stand it so I called the reception to change the room for me. I waited for 20min but no one came, and I have to call again. A staff finally came to show me to anither room,but just as I was grabbing my belongings, the staff disappeared nowhere. After 10min, he showed up again, but I was already pissed off.I went down to the lobby and asked for refund. Since I booked through trip com, I showed the staff the booking screen capture. She then return the phone to me on the phone call page and said she didn't know how to use the phone. I thought she mispressed and I switch back to the booking screenshot. She then gave me the phone again on the phone call page. I asked her what she exactly wants. Finally she said she wanted me to call the service centre for refund. I was totally pissed off at that time. I' ve never seen bad service like this hotel!