I stayed at the Boathouse Apartments with my husband and 15 month old son after my son was quite sick on Hamilton island and unable to fly home. As there was no accommodation on Hamilton island I called up a few different places and settled on the Boathouse Apartments. I called ahead of time to see if we could check in early so my son could nap after the journey across. The reception staff were quite friendly and did try to get us in quickly however when we got to the room there was a rollaway bed instead of a cot. We left the room and came back to a cot being dumped in the apartment and not set up at all (not a big issue but also not what I’d expect paying the price for premium accommodation). The following morning I received a text that they had to do maintenance in our apartment for roughly 2 hours (I was never advised of this even though I called twice, told them I had a sick child and booked over the phone). We had staff knock on the door twice throughout the day to see when they could do it. First when we had a screaming child we were trying to give antibiotics too and secondly when we were trying to get him down for a nap (again when he was very distressed). We ended up having to leave and sit in a room after an unsuccessful nap with a toddler who had a high fever, ear infection and a rash. I’d also been trying to book a Telehealth appointment to have my son assessed but this was made difficult due to the fact we had to leave the room. One of the reasons I booked was due to the washer/dryer, we had no clothes left so I did a wash upon arrival. I ran the dryer multiple times that evening and kept finding sopping wet clothes at the end of every cycle which was really frustrating. On the following day we asked about the dryer and were advised that they don’t work very well and that the only apartments that had dryers were occupied. Because of this we were forced to wear the same clothes for 3 days straight. Not great for a messy/sick toddler.. We eventually were able to get our clothes dried and received them around 5pm the night before checking out. While I do appreciate the staff for doing so, it wasn’t very helpful at that point. The whole experience was really awful. Travelling with a sick child is hard enough let alone having that added stress. I am pretty annoyed that no one advised us of the works needing to occur during our stay and the fact that a dryer is falsely advertised. I never would have booked if I had known either of these things ahead of time and I feel fairly ripped off for the money we paid given it wasn’t exactly for a holiday..
I really enjoyed my 9 night stay here recently. The balcony provided beautiful views, the self-contained apartment was clean and tidy and had everything I needed, including a washing machine and dryer. It's a 10 to 15 minute walk to restaurants, the beach and shops. The bus is very close if you prefer not to walk. There is a steep hill to get up the driveway if you are without transport, but it was just part of my daily exercise routine. Not at all an issue for me but some may struggle if they don't have a car.
We arrived on a Friday afternoon and Simon, the owner, was there waiting for us at the property! He helped us with our bags, and showed us to our apartment on the 3rd floor after a quick elevator ride. The apartment had all amenities -- full kitchen, washer/dryer combo (which we took advantage of after traveling for two full weeks before our arrival at Harbour Cove), comfortable living room furniture, and a double-sink huge bathroom with both a shower and a separate soaking tub ensuite to the separate bedroom. Simon was most attentive when we discovered that there was not enough detergent or towels for our needs when we arrived at the apartment. He left and returned in a matter of minutes with the needed items, and left them for us on the dining room table. He didn't disturb us while we were relaxing on the balcony enjoying the magnificent views, which was very sweet! The views were stunning, and we enjoyed relaxing on the large balcony watching them at different times with the changing tide levels. When we came, it was low tide and the harbour was mostly devoid of water. When we woke up the next morning, we were treated to a harbour full of gorgeous blue water as the tide was in! We loved the changing scenes based on the tides. Simon was also a wealth of information about the town, restaurants to eat at, where to purchase our needed supplies, etc. One of his recommendations for dinner was La Tabella Trattoria. We had the Veal Scallopini. It was delicious! In fact, we loved it so much that we went back the following night and had the same meal!! The apartment is located right on the harbour so boats and the ferry were located right in front of our balcony. It was convenient for our day-long cruise the next morning to the Great Barrier Reef -- a 30 second walk to get to the ship terminal, and also a 30 second walk to the Grayhound Bus terminal which was handy the following morning for our bus excursion up the coast to Cairns. We are so happy that we found this accommodation. It was exceptional!
This place was absolutely magical. Literally from the moment we arrived we loved every bit of it. Absolutely stunning views. Beautiful southeasterly breeze whilst sitting either on the beautiful deck of our own amazing boat (cabin), up on the pool or on the gorgeous couches in the reception area. Every part of this place was lovely. The gardens are beautifully looked after. The cabins had the best views and were super clean. I loved all the little thoughts, umbrellas, bug spray, great mini bar selection. The breakfast was perfect, loved the variety and little daily surprises salmon crepe or berry pancakes. It is super close to the northerlies restaurant which we went to a few times but we were also able to get the free shuttle bus into Airlie which was super handy 15 minutes up the road. I have to say that every single staff member was beyond lovely, not forced or over the top but appeared genuinely happy and friendly. I didn’t catch his name but the property manager was just so hospitable and naturally engaging. He has to be one of the loveliest hosts I have met in my travels. I can not recommend this place more highly, perfect to get away from all the busy rigmarole and just chill.
ゲゲストOur stay at the Mirage was a fantastic family getaway! The service was great in that staff were friendly, attentive and accommodating. We had an issue with the dryer door, I called the service desk and this was fixed while we were out, and additional towels were provided in the meantime. The resort itself had breathtaking views, clean and spacious apartment, great breakfast which accommodated my vegan diet and was only a 30 minute from Proserpine airport (and although we were at the very end apartment, they transported us there). The 4 star rating for the facilities was because non of the lifts around the resort (not the apartment ones) were working during our visit, so we had to carry our pram up and down flights of stairs to get to the pool, restaurant and the boardwalk. The 4 star rating for the location was because although we had multiple restaurants within walking distance, they were all closed for most of the time that we were there (we stayed Sunday-Thursday). We traveled with our 2.5 month baby and had the most relaxing time; I would highly recommend the Mirage.
ゲゲストI am a Accor Plus platinum member. We spent 6 nights at Mantra Cro Airlie Beach in May and had a fabulous time. I would like to compliment Jude, supervisor of the dining area. Jude was genuinely customer focus and super efficient in managing her work. It will be fantastic if Mantra can have more “Jude” as you build a genuine customer-centric management culture. Keep up the great work Jude and continue to be a stand out for Mantra and the Accor brand !