Son Parcの滞在先を探す

Estancia maravillosa con apartamento completo al detalle, y personal cercano y dispuesto ayudarte en cada momento. Todo está cuidado al detalle y la casa está limpia y provista de todo lo que necesitas cubertería, microondas. Horno,..:. Han sido unos días increíbles, tengo que agradecer la simpatía y colaboración de recepcionista Vero, que nos ha ayudado facilitándonos información antes de ir al hotel y ayuda en nuestra estancia.

従業員のサービスとケアは優秀で、彼らは品質と顧客のケアのレベルを維持しているのは間違いありません。 非常に正確で完全な施設は、ホテルの滞在を楽しむだけでなく、(品質でも品質でも)ビュッフェ。

I’ve mixed feelings about TRH Cala Tirant. I had a very bad impression on arrival as I took a private taxi from a very early flight thinking I could sleep when I arrived. However, I was told I would need to wait for 5 hours to get the keys. Was that my fault for not reading the small print or the fact it isn’t made obvious What really wound me up was a few hours of watching other Spanish speaking families get their apartment keys who had come after me. After not making a fuss and leaving to eat in a nearby restaurant I returned- only to watch the exact same thing happening, despite my asking about our apartment keys every now and then. After it got to 3pm I had to stand at the Reception desk and make it clear what I’d experienced and that I was now very unhappy that I was Still being made to wait. This older Receptionist then stated she did not speak English. This nudged me from exasperated to furious. I had to insist she contacted a manager. I was told quite nonchalantly she could not get hold of them so I had to actually direct her to keep trying! I had to ask for our apartment number, so I could go there to see for myself what the hold up was for my particular apartment. Eventually I got the key at 3.45pm and only because I had to work myself up enough to actually demand some attention ! It isn’t acceptable to have someone on a Reception desk dealing with European customers, who doesn’t speak English AND more importantly does not want to help and who either doesn’t have or intentionally pretends not to have, an awareness of what is going on. -I.e other Spanish speaking guests getting keys way before us -as explained. When an English speaking Receptionist then turned up it was explained some guests don’t leave on time. This is not an excuse. It is something TRH needs to manage. And a decent Receptionist would be aware of a family waiting for several hours watching others get their keys and would push to find out the situation/get something sorted quicker. I was given a very poor impression

I went in August 2023 with my family including a 2yo and 5yo. Our room was basic and small, and although we had booked for self catering the kitchenette facilities are very basic with no oven. There is only 1 supermarket in walking distance which is very expensive. However, the main facilities, site and pool were ok, and the beach nearby is great. My main issue was with the site management and lack of staff available for emergencies, and then reaction from the hotel upon making a complaint. Whilst staying at the hotel we purchased additional tickets for 3 days entrance into the on site water park. This is part of the hotel facility and the lifeguards move between the splash park and the main pool. I.e. there is a shared staffing and it is free flow between the 2 areas, though they are about 50m away from each other. My children (aged 2 and 5) enjoyed playing in the small splash and slide area, although it is clearly very dated with sections cordoned off with tape and cushions fixed onto sharp edges. Separate to the main splash area there are 3 large water slides. There is a lifeguard positioned at the top and on a number of occasions he is the only lifeguard in the entire water park. When I rode the slide the inflatable ring flipped over and I flew out head first hitting the top left hand side of my head on the side of the slide and I couldn't stand up. Two women ran over to ask if I was ok as they had seen me fall. I said I wasn't ok and couldn't stand up. My hands were shaking. Before I knew it a child flew into my back on their ring and climbed over me to get out. One of the women that was helping me shouted up to the lifeguard to stop sending people down and to help but he didn't do anything. The lifeguard at the top was sending people down the slide and that seemed to be his priority. The woman that had helped me said the other lifeguard had been taking a 'break' in the toilets and that's why he had not been present. There were times at the main pool when there were no lifeguards present for over an hour. Some of the lifeguards seemed to be more responsive to people and I believe part of the problem is understaffing by the hotel. There does not appear to be any cover available for breaks and I often saw the lifeguards bring food from the buffet to eat their lunch while on duty. When I raised my concerns with the hotel they said that they could not see why I had a problem because there was a lifeguard at the top of the slide. When I said that he didn't do anything to help they just repeated the same response. They denied that the main pool was ever without a lifeguard present, even when we saw this every day. It's quite clear from the photos attached that the lifeguard at the top of the slide cannot see the bottom of the slide so there is no way they can know that the last person has exited safely. We booked through Jet 2 and this hotel is included as a 'Family Favourite'. It is absolutory not suitable or safe for families