The room is old. Far away from centers.
They charged us 25 € extra they said it was tax on drinks we took but didn’t say anywhere that if we take water and one cocktail we need to pay tax.
The man in the reception wrote the amount with hand writing on the final bill at checkout.
翻訳
ゲスト
エコノミークイーンルーム
宿泊: 2024年5月
カップル・夫婦での旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年6月5日
Amazing place to stay and their hourly shuttle buses to the city was a great addition. The staff are very helpful and had an epic pool.
翻訳
匿名ユーザー
スーペリアオーシャンビュークイーンルーム
宿泊: 2024年5月
カップル・夫婦での旅行
2件の口コミ
4.2/5
とても良い
投稿: 2024年6月19日
Good hotel, great pool.
Excellent shuttle except one day when the shuttle left before time.
Just returned from a 2nd visit at the superb La Solara. Located in a quieter part of Sorrento around 3km from the centre supported by an all-day hourly courtesy bus. The quality of the hotel is so good in virtually all respects. The rooms, lounge, restaurant, pool areas are excellent. The staff could not be more welcoming, helpful and friendly. Antonio and Tina on reception, Giuseppe and Dimo in the bar and all the guys in the restaurant and the cleaners all did a brilliant job and we thank them for making our stay so memorable once again. Thank you all !!
翻訳
6/7
ホテルからの返信: Dear BS Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience on your second visit to La Solara. It’s great to know that you enjoyed the quality of the hotel, from the rooms and restaurant to the pool area, and that our staff made such a memorable impact on your stay. We truly appreciate you mentioning Antonio, Tina, Giuseppe, Dimo, and the rest of our team. They all work hard to ensure every guest feels welcome and taken care of. We can't wait to welcome you back for a third visit, and we hope your next stay is just as memorable! Thank you again for choosing La Solara. Regards Ugo di Maio
StaceyKay22
宿泊: 2024年7月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2024年8月27日
This hotel is almost 5 stars because the food is exceptional in the evenings! Some of the best food I've ever had and the main reason we chose this hotel. The rooms were a little dated but spacious and clean and we were not in them long. The pool area is nice but we didn't use it much. The complimentary shuttle bus service is great down into the centre of sorrento as it is a bit too far to walk along the main road.
翻訳
6/14
ホテルからの返信: Dear StaceyKay22 Thank you for your fantastic review! We are thrilled to hear that you enjoyed our exceptional evening meals—it's wonderful to know our food was a highlight of your stay. We appreciate your feedback regarding the rooms and are glad to hear you found them spacious and clean. It's also great to know that you found our complimentary shuttle bus service convenient for getting into Sorrento. We hope to welcome you back for another memorable stay soon! Best regards, Ugo Di Maio General Manager
Linda G
宿泊: 2024年8月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年9月7日
Everyone had told you what a fantastic hotel this is. The food, the staff, it’s spotless! No saving sun beds it’s such a treat! We enjoyed all of the musicians as well, lovely young woman who sang twice while we were there. Loved the gala dinner round the pool, preferred it to the one inside but the hotel had to listen to everyone’s preference so we understand. Lovely Francesco, Dima and Giuseppe for their wonderful service every day they work so hard! Thanks to the lady in reception for coming to help us with a room issue so swiftly! Our room was lovely, overlooking the pool and the largest balcony I have ever seen! We’re back home and saving up again now. If we return to sorrento we will be back
翻訳
6/10
ホテルからの返信: Dear Linda G Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the exceptional service from our staff, especially Francesco, Dima, and Giuseppe. It's great to know you loved the musical performances and the gala dinner by the pool. We strive to provide a memorable experience for all our guests, and your feedback means the world to us. We can't wait to welcome you back to Sorrento! Regards Ugo Di Maio General Manager
Phartweasels
宿泊: 2024年7月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2024年8月5日
This hotel was absolutely lovely. The service was amazing. We arrived very late and one of the serving staff stayed up to make sure we ate some dinner (cold meat and veg and fruit). It is five minutes outside of Sorrento, but they provide a regular bus to and from town, which we used a lot. The location means it’s a little quieter, which is nice. The views are beautiful, the pool and pool area was great. Lots of space and good service everywhere. The room was good and clean with a nice little terrace. The bathroom seemed a little out of date, but everything worked fine. The dining and entertainment areas downstairs were great. The decor was a wonderful mix of 1960s but it was immaculate, like it had been decorated last year! The dinners were very pleasant, with the food seeming to cater for older Brits, I would say. They brought out a cake and had everyone sing on my husband’s birthday. They have a pianist one evening, which was lovely. I can see why lots of the guests come again and again. A really gorgeous place.
翻訳
ホテルからの返信: Dear Phartweasels Thank you for your lovely review! We're delighted to hear that you enjoyed your stay with us and appreciated our service, especially after your late arrival. It's great to know that our quiet location, beautiful views, and convenient shuttle service made your experience even better. We're also glad you enjoyed the pool area, your clean room with the terrace, and the unique décor of our dining and entertainment spaces. It’s wonderful that your husband’s birthday celebration was special, and we’re pleased to have contributed to those memories. We appreciate your feedback about the bathroom and are happy to hear that everything worked fine. Your kind words about our dinners and entertainment mean a lot to us, and we're thrilled to know you understand why so many guests return. We hope to welcome you back again soon! Best regards, Ugo Di Maio General Manager
dawnmI8233GX
宿泊: 2024年5月
家族旅行
2.0/5
投稿: 2024年6月19日
After seeing the website, we were excited to be staying at this property, until we got to our rooms. Pros: - Beautiful view from the breakfast room. - Pool -Snack bar and bar poolside with good food/drink options. -Snack-bar staff very friendly. -Pool towels provided -Hotel bar with big screen TV. Great for watching soccer matches. -Hotel restaurant -Shuttle Service. -Shuttle Service would drop you off or pick you up anywhere along the route to/from city center. Cons: -Pictures aren’t necessarily what you get. None of our rooms had a view. -Front desk staff seemed to know how to say “No” or “you can’t get there” Rarely greeted you as you went past the desk. -Mattress was hard as a rock -Door to one room looked like someone tried to break the lock. -Not really a family hotel. -Pool staff (lifeguard/bar) and breakfast staff did not seem happy people. Rarely smiled, greeted, or spoke to you. -It cost €50 just to get a cab to come up the mountain. So if not along shuttle route, it would be too expensive to get there. -Road not safe to walk on, for small children. Stayed at three other hotels in three other cities over the 13 day stay in Italy. This hotel was far below the standards of the other hotels. Very disappointing.
翻訳
6/9
ホテルからの返信: Dear dawnml8233GX We are disappointed by your criticisms, in particular regarding the behaviour of some staff who rarely greeted you, as you say, and, according to your sensitivity, were not happy . We believe that in general before expressing certain opinions, it would be appropriate to do some introspection, by looking at one's own attitude, probably not very open and receptive, towards others who work to try and give the best for the guests. I’m sorry to hear about your experience at the Best Western Hotel La Solara in Sorrento. It’s essential to manage expectations when booking accommodations, especially regarding room views. Let me provide some insights based on your feedback: If you didn’t specifically book a room with a sea view, it’s challenging to expect one upon arrival. Always check the room type you’re reserving to avoid disappointment. The hotel’s website might showcase beautiful views, but it’s crucial to verify the room type during the booking process. A NO was said because there wasn't any panoramic room available, which was not booked, because the hotel was completely full. In case there had been the slightest possibility we would certainly have satisfied your request for a room change. If you had stopped to talk to those staff members a little longer you would have met people who were willing to do everything they could for you Regards Ugo Di Maio General Manager
beverleylancs
宿泊: 2024年10月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年10月31日
What can I say our return visit after a few years away ( we have lost count possibly our 10th visit) did not disappoint. The service, cleanliness, friendly atmosphere had not changed despite some of the familiar faces having moved on. High standards as always and the food as delicious as always. The pool area is kept immaculate and always a sunbed to be had no 6am dash needed here! The shuttle bus runs like clockwork and saves the walk back up the hill! The road down to town can be busy and the hotel don't recommend you walk down to town but we do! We have done it many times and the traffic does respect walkers, the views walking down are spectacular and it uses some of the calories eaten during your stay!! There is a beach area more or less opposite the hotel, reception will direct you, it can be a tough walk back especially in the heat so take your time! Overall we enjoy the excellent service and the pleasant, relaxed atmosphere of this hotel and that's why we return. Thank you La Solara once again for a wonderful holiday and we are looking forward to seeing you all again in September 2025. Enjoy your your well earned rest.
翻訳
ホテルからの返信: Dear beverleylancs Thank you so much for your amazing review! We are absolutely thrilled to hear that your 10th visit to La Solara lived up to your expectations. It’s fantastic to know that the service, cleanliness, and atmosphere have continued to impress you over the years. We truly appreciate your kind words about the food, pool area, and shuttle bus service. We're also happy to hear you enjoyed the walk down to town, despite the busy road. It’s always great to get a little exercise while taking in the beautiful views! Thank you for your continued loyalty to La Solara, and we’re excited to welcome you back in September 2025. Until then, we hope you have a lovely time and enjoy your well-earned rest as well! See you soon! Regards Ugo di Maio