ホテル アストリア(Hotel Astoria)

Employees, especially waiters were very rude and unhelpful. They acted snooty and that the customers were an imposition. I will never come here again. We were not dressed fancy but I could buy the hotel if I wanted.

This was our a wind stay here - both in Junior Suites - one on the top floor, this time the third floor. Overall decor is extremely dated but clean and nice. If you want a junior suite - the top floor are bigger and quieter but have old fashioned bathrooms. The one on the third floor is noisier and smaller but has a beautiful modern bathroom. Swings and roundabouts I guess. Have to say the staff were much friendlier on our ealeilwe visit - this time didn’t seem to have time for guests which was odd. Restaurant service and food is excellent. O

Old Italien charm. Perfectly adequate.Situated perfectly. Good breakfast. Staff welcoming.

Positives - good location and spectacular views from the balcony. Negatives - dated, faded 'luxury' and very poor customer service - customers appeared to be viewed as an inconvenience. No iron in the room or available at all (against hotel policy apparently). Parking is a pain and involved asking to put the car in a lift to under the hotel and asking to get it out every time.

Staff really don’t care about the guests, unhelpful and no information readily available. Hotel is in dire need of a total refurbishment as there are plenty of hotels nearby that are much better.

All was good, just wish parking would be easier, very small parking spaces for a lot of cars

Wonderful stay at a well run property. Convenient to all tourists attractions.

Room was veryyyyy old, Beds totally uncomfortable, Air condition didn’t work (and the hotel solution was sending a fan…) On hotel reviews and photo they published photos for refurbished rooms, far from reality…

The hotel was very clean, staff were friendly and efficient, Erica handled by booking requirements prior to arrival by email promptly. We only stayed for three nights, but would be happy to stay again, location is perfect, on the lake front within easy walking distance to the ferry station and the old town, a maze of shops and restaurants and Piazza`s, some with live entertainment. We eat in the Hotel the first night and was very impressed with the selection and quality of the food, but with so many restaurants nearby, and with the Italian buzz you get I would recommend eating out. Breakfast was OK with a good selection, but I don't tend to have a cooked breakfast so can only comment on the cold buffet. One compliant, the Milk supplied is UHT long life, I would have expected fresh milk. There is a bar area for drinks, but the cocktail list is very small. I recommend a lake view room, and would request on as high up as possible for the best reviews. You will have sun all morning and cooling shade in the afternoon. The rooms have had a substantial upgrade. Another improvement though would be more toiletries supplied, with only small bottles of bath wash and shampoo supplied. Overall a nice hotel for a few days stay, and good value for money.