アロフト グレンデール アット ウエストゲート(Aloft Glendale at Westgate)

The staff (with one expectation) were rude and treated us as if we an inconvenience. Our room did not get serviced and when I asked for coffee and towels for our room, you would have thought I was asking the man to build me a new room. While it was convenient to stay there for game, we will not be staying there in the future. I would rather pay more for a different hotel, than to be treated so poorly.

Great location for events nearby but the overwhelming scent in the lobby is offensive. If you have respiratory sensitivity don’t stay here. Instant headache and cough

When we first arrived, our room was not ready. We waited 30 minutes and asked again but it was still not ready so the manager switched our rooms. When we got to the room, the window covering was broken and would not come down. The manager came to the room and tried to help but it was still broken. She eneded up switching our rooms again and that room was perfect. This is all while she was at the front alone and checking in a ton of people while running back and forth to help us. It was frustrating with the room situation but her help made it not a big deal because she never blew us off. Shes the slim woman with long light brown/reddish hair and she went above and beyond. She deserves a raise.

Stay was great. Very close to Westgate Entertainment District (5 mins walk). Room was very clean an very modern. Will continue to stay with ALoft in the future.

Really had a tough check-in experience along with the five people in line with me while the person working the front desk was on the phone with their supervisor who was trying to manage the fact that the site was overbooked. One gentleman could not access his room, I could not check in due to rooms being moved and others just waited. Overall it was a poor experience and the condition of the rooms, that I assume are newly built, are already showing wear and tear. Additionally one of the two beds looked soiled. I was too tired to address it and opted for the cleaner of the two beds. I will not be staying here again.

Attractive and modern exterior, functional room with coffee machine. Staff were very nice but we had many issues with the room. 1st day the toilet wasn't flushing properly, 2nd day the shower backed up due to hair build-up in the under-floor drain, 3rd day our very noisy AC unit started squealing loudly and crapped out. We had to pack everything up and change rooms. You would think a room upgrade would be in order after this many issues in this practically empty hotel but we did not get one. The location is super handy but I would not stay here again.

Our stay was great. The bed was a little too hard for me but the room was clean and lovely.

The room wasn't cleaned well. The previous persons hair was still all over the bathroom floor. They didn't come in to tidy the room or provide clean towels.

The hotel was fine appearance wise, but I disliked the paid parking and the paid breakfast. The shower heads in the showers were also very cheap and did not really feel good (way too much pressure). It is in a good location though with plenty of places near it to go eat or have fun.