Lovely spot just outside Ashland downtown proper (not walking distance) with gardens and a salt water pool. Rooms are well accented, with lots of closet space and good TV, and water pressure. Nice touch with cookies and scones for afternoon tea. One can take a mineral bath in the room, and indeed all the water (showers and taps) have a mineral taste (and mild smell). Bottled water is provided. Breakfast was fairly routine but nice. Plenty of parking available.
The hotel itself seemed nice and had we reserved a typical room it probably would have been satisfactory but we reserved the Manhattan Suite which was clean and lovely but didn’t have the functionality that we had upgraded for. That being a separate living area from the bedroom and a bar/kitchenette. We had to buy a corkscrew to open a bottle of wine and then there were no wine glasses among the bar glasses. Given that there are vineyards all over the area it seems that wine glasses and a corkscrew would be the most basic of items to have on hand. There is a kitchenette and a dining room table but no other kitchen or bar ware were provided. The whirlpool tub and shower were wonderful and very relaxing. The bedroom doors were glass and offered no privacy. If one person wanted to nap the only way to darken the room was to close the living room curtains. So the person not napping would still be left in the dark. That is one reason why booking a suite with a separate room is worth spending the money. The dresser is not in the bedroom, it’s is near the main door on the other side of the suite. So half our clothes were in the closet and the other half across the suite in the dresser. The suite is decorated well and decor, not functionality seemed to be the priority. Breakfast was subpar. The biscuits and potatoes were hard and dry and the a portion of the grapes were rotten each day. There were Quaker oatmeal packets. And on the day they served bacon it was gone an hour before breakfast ended. We are unlikely to stay here again.
Let's start with the room I was amazed at how clean it was. It was perfect for what my husband and I needed it for. Other then that total disappointment when it came to the management. I guess you would say the head housekeeper that checks rooms after people check out was very rude and seemed like she was to good to be doing the job she was hired to do. She was a taller dark haired gal and she just had no personality. I witnessed a guest asking her a question and she ignored her like she didn't even hear her and just kept walking. There were a couple other housekeepers getting their carts ready for the day and they said good morning and smiled asked if we needed anything. The interaction between the tall gal and another employee seemed like there was tension and the nice employee tried to make light of the situation. It seems like your hotel should train management to be adaptive to all personalities and to leave their problems at the door. If management can not adjust their behavior for different personalities or attitudes maybe they shouldn't be in charge of others. That's my opinion.
If you are going to the Shakespeare Festival, this is a perfect location. It is easily walkable to downtown Ashland and the Festival. Great restaurants and shops only a few minutes' walk away. Everyone I encountered at the front desk was friendly and helpful. There are three separate buildings, and I do think there is a difference. We stayed in Verona(?), which had its own covered parking lot. It seemed more secure than the main building, if that is a concern. (The main building rooms open up to the parking lot, and have easier access, but the building we were in had a keyed entry and rooms opened into a secured hallway.) The room was very clean and had all the basics. There is a large dining area for the free breakfast. Nothing fancy, but a wide variety of items. I have an EV, and didn't need to charge, but it was nice to know there is EV charging in the main parking lot.