We made the reservation for this hotel during our six hour back up on I 40. By the time we got to the hotel, all we wanted was a comfy bed and a bit of quiet. We got all that and more. The hotel was sold out, and we watched as the desk person was so kind and helpful to people coming in without reservations, he was a very impressive young man, I'm sorry we didn't get his name. Breakfast the next morning was at the restaurant next door, and it was exceptional, consisting of hot and cold options, and attentive and welcoming wait staff. Overall GREAT experience!
We arrived ready to take our room shortly before 3 p.m. I had called previously to inquire about the pet fee and was told it was $10 per pet; when I arrived I was told it was $25 per pet. (We have two dogs, so it adds up.) We decided to accept the inflated fee as a possible mistake all around. But my husband wanted to swim and the pool was half empty, and the pool could not be used for several hours. So we decided to cancel. The owner said that would be no problem -- and then charged me the full amount for cancellation, even though it was now only 20 minutes beyond the cancellation period. Had she said she would charge me anyway we would have stayed. Now we are at the nearby Rio del Sol, where the room is twice as big, cleaner, the pool fully filled and the pet fee as quoted on the phone. Do yourself a favor: Avoid the Days Inn. Wyndham ought to pull its branding.
We had to wait a lot at the desk, then we arrived at our room and discovered how dirty it was. There were dead flies everywhere , the sheets were dirty, hairs in the sink and shower, and the toilet had not been cleaned. We asked to have another room and were given the one next door. The key didn't work, I had to go back and tell the problem. When I came back , the key was still not working. The employee came to open the door with another key but we can't use ours. The airco was not on (it's 45° Celcius outside) so the room is very warm and takes time to cool. The sheets are still dirty, so is the floor. There is only one towel for the hands and one small (and dirty) towel for two adults... Moreover we don't feel safe here.
This was surely a curious arrangement: Two brands under one roof! Thankfully, we got the ”Quality” side, a decent rate, comfortable beds and a good nights sleep. Unfortunately, as in almost every other location on every other morning, we were up and gone before breakfast, and so missed out on one of the more meaningful amenities. (In 12 locations we probably had breakfast only 4-5 times). It's a fun location, atop a small rise with a view over the city. Beyond that, there was nothing memorable, either pro or con, but we were satisfied and grateful to have a place to lay our heads for the night.