ロアノーク・ラピッズのプール付きホテル

What a fantastic property this is! Bravo to the manager and staff at this location. Hotel is immaculate. When you first arrive, the positive vibe is very apparent. Staff seems genuinely excited to be in the hospitality industry and it shows. Seriously, the desk clerk assisted me in using my online points for my stay and could not have been more friendly and attentive. Meanwhile, her coworker addressed a repeat guest by his first name when he arrived and he was blown away that she remembered him. At check in I was offered a fresh cookie and bottled waters...outstanding customer service. Upon entering the hotel, you immediately notice the difference. I frequent this level of hotel, but have never encountered such quality and attention to detail. (Frankly, I paid way more for higher end properties without nearly this level of cleanliness and care.). Every corridor, elevator, and stairway is spotless. Every employee has a welcoming smile. Witnessed staff not just spraying windows, but cleaning every crevice around the frame. What impressed me most was the breakfast crew. There were many, many guests enjoying free breakfast, but you'd never know by how stocked and clean the food area was. Super yummy egg white frittata, smoked sausage, hash browns, fresh fruit...never had a free breakfast that yummy at a Hampton Inn. Meanwhile, two lovely ladies make sure every counter is wiped, crumb is brushed off, and jelly packet is perfectly organized. All the while these ladies greeted guests warmly, asked sweet questions about their travels, and just spread sunshine overall. Where was I? This felt like some fancy bed and breakfast disguised as a Hampton Inn!

Stopped on our travels North from Florida. We had an excellent stay. Wonderful staff. We had an issue with a chair in our room which was promptly addressed. Everyone very pleasant, clean rooms and a convenient breakfast on our way out the next day. Would recommend you stop here during your travels.

これはここでの2回目の訪問であり、また戻ってきたことをとても嬉しく思います!!以前の優れたカスタマーサービスは私たちを彼らのホテルに連れ戻しました。フロントデスクのエボニーとデニスからマネージャーのサマンサまで。特にサービス動物がいる旅行者には、このホテルを強くお勧めします。部屋はいつも清潔で、ベッドは快適で、枕は素晴らしいです!含まれている朝食は追加のプラスであり、朝食ルームも非常にきれいでした!駐車場は明るく、入るセキュリティドアがあります。旅行するときは、このカントリー イン & スイーツを頭を休める場所にすることをお勧めします!