ホテル ロムニカ(Hotel Lomnica)

OH MY LORD, THE EXPERIENCE HER WAS SURREAL. The pool felt like I was with Ariel under the sea, the cold plunge was so motivating, and I cannot express my love for the staff more. There are so many activities, and the restaurants are exquisite , not to mention gorgeous.

We had a superb one-night stay at this elegant hotel. The High Tatras National Park surrounds it. It was built in the late 19th century. as the first hotel in the High Tatra Mountains region. The hotel has a refurbished old part, but we stayed in the new part, built in 2015, so everything is clean and shiny. The Spa is compact but has anything you wish for, including an outdoor jacuzzi. The rounded rocking bed they have in the Spa was a great treat! Breakfast was great, assorted, and tasty in an exquisite setting. Kristína at the front desk was very informative and kind in helping me to plan the next day! We highly recommend staying here!

The hotel is amazing. Great team, great service, great facilities, great experience. It’s a benchmark and has everything you can expect from a 5* hotel. The team goes the extra distance for making your stay truly memorable.

It is the best hotel in the Tatras and in Slovakia, in my opinion. Fantastic service, helpful staff, professional approach in every case. Wonderful food prepared by real masters. Special thanks to our favorite Andrea, who always takes care of us kindly and professionally at dinner. Many thanks to Dominika for her wonderful drinks and absolute thanks to the reception for their kindness and willingness. Wellness at a high level, clean and cozy historical rooms and suites. I wish you many satisfied clients and look forward to seeing you soon.

I like the history of the hotel and transformation to the very high end hotel

Bad coffe, but very expensive. Waiters - miss the skills. serving tea with honey packaged in plastic does not belong to this restaurant category. The impossibility of ordering a side dish other than the side dish with a pre-pulled cut is also very non-standard

Very nice hotel and hotel amenities. But unfortunately hotel restaurant and restaurant stuff was not very professional and the food was more like the average and not like the 4 star hotel restaurant. We were very disappointed with the food from the menu, spaghetti from zucchini was not tasty and Vienna schnitzel was too salty. Not worth the money we spent. When we came there was staff meeting and we were asked to wait for meeting end to be seated , it was very disrespectful.

This was our fourth visit, and last. Management seems to be fading, poor services, but the last day with a bizarre, humiliating and shameful treatment assured that I will not be able to enter the door on this otherwise exquisitely renovated building. On the last day of our 5-night stay, we were approached by the manager in the restaurant right after breakfast. He said there’s been damage to our room and amount of 340€ will be added to our bill. I was surprised as I wasn’t aware of breaking anything, but initially open to see and requested at least an itemised bill. Right in the middle of the restaurant he had no problems stating: Madame, there are blood stains on your bedding.! …..I was speechless, this is a gorgeous 4-star facility with history and significance to the area, that I have ties to. I thought this was a particularly wrong way to raise any “irreparable damage” that had to be added to the bill. I refused to discuss this in the middle of the restaurant and went to reception to complain. Bizarreness, amateurism and awfully wrong communication escalated further as reception said that I already spoke to the manager and nobody else will attend to me. They’re not allowed to call GM (***??), on my insistence the Reception manager came. It was a lady and offered coffee and a sit down, however insisted that waving pics of blood stains in the middle of a restaurant is really fine…?! I requested assistance from ***********, and their manager called the hotel. They confirmed that this was our fourth visit and we spent all up to about 8.000 € with this place, found this way of communication to be particularly rude and proposed that this dispute is resolved in amicable manner. I went to reception to check out after this to find that the hotel couldn’t care less for amicable resolution. To my saying that staining is NOT DAMAGE unless they tried cleaning it; which they refused to try and say they throw away any blood stained bedding. I needed to see General Business Conditions, Accommodation Order or any document that would back up the amount they wanted to charge. This is all backed by Slovak legislation - frivolous charging extra items is illegal. Clearly not a single manager was aware of legislation framework, the whole treatment was amateurism and you’ d expect this from some hostel in Albania and not classy property of this sort. I requested a proper report on this incident, itemised bill and proof that there’s irreparable damage (as per law) and stated that that could have been prepared some time ago since they insist on payment and knew our check out day and time. But it is prepared - stated manager and repeatedly kept disappearing to back office for long periods of time. We were left waiting for more than an hour and a half, came out with a paper stating that 6 pillows, 2 duvets, cleaning of two carpets (that were stained on our arrival) will be paid, blank paper, no explanatory note, report proof - and “Manager” asked me to agree and pay…

I rate only the Hotel Lomnica cafe, the Mozart cafe. The cafe has a very high standard. The atmosphere of the cafe is unique, the pianist provides a live piano concert (early evening and evening). Cakes are exceptional, unique recipes or classics, but incredibly good. Expect a high standard and professionalism from staff who are also kind. The interior of the cafe is beautiful, together with excellent desserts and drinks and a live piano concert guarantees you a very pleasant evening.