Due to a family emergency I stayed here three nights at short notice - lucky to get a room as it is in high demand. The executive studios are good-sized and clean, with new appliances, air conditioning and large TV with access to Sky plus personally-subscribed providers like Netflix etc. Reception very accessible, and from conversations I learned the proprietor has a lot of international experience running high end accommodation. Free parking, and literally across the road from Tauranga Hospital's main entrance. The CBD is a few minutes' drive away, supermarket and eateries within walking distance. I wouldn't hesitate to stay here again - terrific
I’ll be honest, I expected much more from this Quest after reading the reviews here on Tripadvisor. However, expectations were not met. I paid $400 for a one night stay here (2 bedroom, 2 bathroom unit on the ground floor, literally at the front entrance of the apartment and next to the reception area). Car park was not even included, which cost $15 a night extra. The apartment was very dated. The carpets were not clean and truly, I think they need to be changed. The occasional furnitures felt like an afterthought in the apartment, and the sofas were, you guess it, not the cleanest, and should be changed too in my opinion. The TV was placed in such a way that we had to move the sofa to face the TV - truly bizarre. The bathrooms were really dated and one of the toilet seat’s soft close mechanism was broken. The apartment was nowhere being modern/luxurious and I would say it is very basic. However, they are clearly not charging you at a basic rate for their units. Something is clearly not adding up here. On a positive note, the location of the apartment is such that it is within walking distance to a lot of good eateries.
We had misfortune of booking and staying at this motel. The motel lady Kerry-Ann behaved really harshly when we were late to check out by 5 minutes. I was travelling with my 80-year old father-in-law and my 4-year old son. Due to some reasons, we got a bit late to check out by few minutes. I requested late check-out by one hour and she refused it strictly (did not allow even 5 minutes). Afterwards, she came at the door at the stroke of 10 o'clock and I said we are almost ready and would leave in few minutes. She started behaving rude and we were literally thrown out of the door with my kid and family. Never had such horrible experience in NZ. Poor manners. She said she took an early check-in because someone paid for that! How can they allow an early check-in just after 30 minutes of check-out? When I asked for early checkin day before my travel, she did not agree easily and said maximum she can do is two hours before 2pm! That means different standards for different customers or just plain lies? The day before my travel, my kid had lot of vomiting and diahrrea and I requested that if she could cancel my booking and refund the amount. She hassled us lot and told she would cancel the booking only if she could onsell. Nowadays, after the covid age, most of the motel owners are flexible enough with bookings and they allow cancellation due to medical emergency! Finally I had to travel with my sick kid because I did not want to lose out the amount. We also saw a big notice inside room threatening for fines if dishes are left unclean, moving furniture etc. The motel also charges 3% surcharge over the total price because of credit card payment and there is no other way to pay (so be ready to shell out that extra 3%)! The motel owner needs to take some lessons on humanity. She needs to learn how to behave with customers. Customers need to be treated with respect. Please be careful while dealing with this motel and be ready well ahead of your check-out time. Otherwise, be ready to be kicked out rudely.
This Apartment block is so old and tired. There’s no air conditioning and no WIFI. We stayed in 2021 and had a terrible time. Car damaged in carpark and burnt myself on mid-connected washer. Offered discount to come back and gave them benefit of doubt but not again. Car damaged again!!!! Huge scratches from ladies in car next door carrying in makeup box - bed had grass in it and it’s just a tired, grumpy old place. Maybe once renovated it will be different.
Ddidee62Stayed for 7 nights in a Pilot Bay Harbour view room,We could watch the cruise ships come in and all other harbor life we got late afternoon sun.Would recommended harbour view over a partial ocean view.Excellent security,you can’t get to reception even when you arrive there is a intercom to use to contact reception,check in was easy super fast and the young lady at reception was really nice,Very secure tag system to get in and out of building and lifts.Nice pool.The only down side was our room was quite dated and a spring clean needed but in saying that WiFi was excellent and with 60 sky channels great if you have a wet day,bed very comfy,Beaumont is close to everything bars/restaurants/hot pools and the bus service if you need a bus.We would definitely return but would ask for an updated apartment.Thanks Beaumont for an enjoyable stay
The place is very accesible from state hiway and few blocks away from Bayfair mall. We did not expect that a motel could have been that complete. The check in was very smooth. The guy accompanied us to our room. The unit has 2 floors. Ground floor has 1 single bed, small receiving area and mini kitchen. Mini kitchen has cuttleries, kitchen utensils, pans and mini fridge. The toilet hAs bath tub and complete with toiletries. Queen size bed is uptairs. I must commend this has the most generous plug/ socket that we have ever stayed in! I think the entire unit has 5 x 2 plugs. Yehey!! Thats 10 gadgets or appliance at the same time. Lol. There is a heater panel as well but electric fan is provided too. We are delighted that we were able to use their heated pool After a tiring day from walking around. The check out was fast and easy too! Will recommend this motel to everyone who does not expect something grand and not fussy. We are happy to stay here again and again in the future
ゲゲストBooked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to