タヴィーラ ガーデン(Tavira Garden)

Spent there 4 days with my family, including two children (2 and 4 year old). The staff was kind, but that's the only positive thing I can tell about the place. Our room was perhaps the dirtiest I have paid for in Europe. Believe me, as we normally prefer low-budget accommodations, we are not the people who cannot tolerate anything, but 5 star-level cleanliness and hygiene. But this extent of dirt was absolutely shocking. The room was stinking, it smelled like if a heavy smoker lived there for decades (it was a non-smoking facility!!). The toilet emitted rotten smell of sewer. The utensils, the glasses were dirty and greasy, the linens were dirty too, the garden was patterned with thrash, pretty much everything was terribly disgusting. Moreover, there was no internet in the rooms, and my kids could not sleep because of a barking of a dog, kept in an appartment in front of us (presumably all day, which is a torture for the animal and for the people who has no choice than to listen its barking). On top of this, last night we met a huge crockroach in the bathroom. I photographed It, come check its award-winning size (but definitely not when you are eating). In my opinion, demanding money for a service like this is a crime. Tavira Garden ruined 4 days of our holiday, we made a terrible mistake when we chose this accommodation. The only thing I can recommend to anyone who reads this review to avoid this place as far as you can.

Booked to stay 3 nights in TG & the booking through the 3rd party said we had to contact the property beforehand to get check-in instructions. They didn't bother to answer any of my messages so ended up having to give them a call only to be told there aren't any special instructions but check-in is from 2 till 5, unlike the timings given on the booking which was 2 till 6. Had read the reviews on TripAdvisor before the visit and the review re cockroaches so we were really dreading it! First impressions of the place was fine as it looked like a typical resort apartment complex. People at reception were friendly. The studio had a kitchenette & a balcony and seemed to have the essentials we need. After a while, it was clear it wasn't all that great. There was no soap given, not even a tiny bar. Two rolls of toilet paper were left but they have got to be the tiniest rolls of toilet paper we have ever seen & the sheets were quite thin. We had to ask for another roll on the last day! The cabinet near the door was full of junk which presumably were left over from previous visitors. There were useful things like an iron and an ironing board. There were other things like sheets and blankets which were all squished together - it looked like Monica's hidden cupboard of junk from the sitcom "Friends"! It was impossible to open both doors of the cupboard at the same time without everything falling out! Drawers in the TV cabinet were empty but filthy so we had to clean them out before we could use them. Kitchen cabinets and tables and chairs were filthy, with stains left by previous occupants. The whole place had obviously not been cleaned properly. The couch/ pull out bed looked stained and grubby, so it felt like we couldn't really leave any of our stuff anywhere as there was no clean surface anywhere other than the bed (well we were hoping it was clean!) The worst was yet to come as the floor felt really dirty so we started sweeping it. The broom provided was so dirty we were basically dragging dirt around. We then got the mop and bucket and had to disinfect the mop with boiling water. When we were done with the floor, the water we threw out was grey with dirt - probably partly due to the filthy mop left as well. We had just checked in but had to spend more than half an hour cleaning up the place to make it fit for purpose!! This is really poor esp when we are still coping with a global pandemic. There were also strange little flies in the apartment which we noticed in the evenings. There was no WiFi in the room and though there was a pool we weren't around the apartment much to use it & it looked pretty grotty from the room balcony so we didn't bother. There is free parking at the hotel and as some reviewers have mentioned, it's a few mins' walk to a mini market and a slightly longer walk to a shopping mall & larger supermarket. We didn't walk into town but it would have probably taken 25-30 mins. The good news is we didn't encounter any

The studio was quite okay..quite some necessary tools missings..no bottle opener no equipment to use the oven...old toaster that caused me being on the dark as well as an old coffeemachine that caused anther few hours in the dark...the place is full of slidy steps so try to find your way without falling is a challenge..mr Sandro understood and did his utmost for my safety..mrs Monica (I HEARD HER VOICE TWICE, WHILST LEAVING AND TELLING HER THAT I LEFT THE KEYS IN THE INDICATED PLACE) wants a debate about how difficult a guest can be, when he asks for good working electric facitilies..in order not to break your neck...she thinks I am difficult and hard to please...anyhow..never put your (well paying) guests pubicly in fault...espescially if the guest has not seen your face during a stay of 16 days