Reservation 3292 - 110 euros - breakfast included - 5th floor - 14th May 2022 Where do I start? 1) Violation of Fire Extinguisher Regulations for Hotels (see photo) Inspection not up to date 2) We are aware this hotel is not the Hilton, and our expectations were not high. But ....using recycled paper to print room number and wifi code? At check-in, the receptionist scribbled off previous notes off a cheap recylcled piece of paper. Have you no shame? (see photo) 3) Oh.... do not accept a room on their 4th or 5th floor. You will not be able to watch TV due to weak signal - so forget about wi-fi -- Their internet equipment is located on the ground floor and the signal is too weak to ensure a stable and reliable connection on the 5th floor. I went to the reception to inform that the TV signal dropped 3 times within 2 hours of our check-in. The screen shut down and stated ”no signal”. Regardless, they had the audacity to state we were ”exaggerating” and that the wifi has no disruption. It is very common in Spain for hotel owners to state that they have wi-fi. Sure they do ....they subscribe to the bare minimum bandwidth which can accommodate only the rooms within immediate proximity to the router. When I pointed this out, this hotel attempted to divert the issue by putting the blame on the rainfall that occurred in the afternoon prior to our arrival. Actions taken: With regards to item # 1: This hotel does not maintain Fire Inspection and Prevention up to date ORDEN de 25 de septiembre de 1979 sobre prevención de incendios en establecimientos turísticos, With regards to #3: the hotel's installation does not support TV viewing, nor does it support wi-fi signal in its room on the 5th floor. The receptionist REFUSED to give us her name and did not give us a complaint form. Due to the arrogance and rudeness of the staff, both issues reported to Gobierno de Aragon Departamento de Comercio y Turismo
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