My friend and I have just returned from a fabulous two week stay at this lovely hotel. When we arrived, we were greeted with a lovely refreshing drink following the journey and a very welcoming reception by Sophia (reception services supervisor). We had a slight hiccup with the room for the first night but I have to say, this was dealt with very professionally by Sophia, giving us an upgrade to a much more superior Executive Suite with private pool and jacuzzi for the rest of the holiday. All throughout the holiday Sophia and her team provided exceptional service. Nothing was too much trouble and we were always greeted with a smile and our names! We had a couple of issues, but to me that’s often where you see what the customer service is really like and they excelled every time. I would also to mention Dessi (guest services) who was an absolute star, greeting us always with a lovely smile and making you feel like you were the most important people there! To me, that is exceptional customer service. She was amazing and made us feel so welcome from Day 1, checking all was ok and again, if there was anything we needed to raise, she dealt with it straightaway. We both felt she went out of her way to ensure our stay at the Blue Dream palace was very special. Dessi knew the area very well and it was brilliant that she was happy to share that information and give us a great insight into the local traditions. We felt like we had a local guide! A very special thanks Dessi for all that you do and I know from talking to other guests they felt the same. It felt to me, by the way we were treated, that customer service was very important to all the staff of the Blue Dream Palace, who worked very hard often appearing to be there around the clock! The room and all of the hotel grounds were cleaned thoroughly daily to an exceptionally high standard and again nothing was too much trouble. We were there on a half board basis and there was an excellent choice for food, morning and evening. I highly recommend the omelettes made while you wait with a great choice of fillings! The spa treatment was amazing having tried out the hot stone massage and the aromatherapy massage too. Thank you so much to all the staff that made our stay so special. We would most definitely recommend the Blue Dream Palace and it will always remember this as a very special holiday.
自動翻訳