アリーラ ブティック ホテル

This little gem was exactly what we were looking for… spacious quirky and central. The family loved it don’t let the outside fool you the hotel has fantastic service clean spacious rooms and a great morning breakfast I would stay here any time in Albania.

Bad attitude of the staff, terrible room, smelling a basement , no lights, very noisy, no refound after explaining issues. The staff suggested me leaving sure, they want to get my money and rent the rooms again to another unfortunate guest. If you check the reviews , the bad ones are mostly of these basement rooms. They must have done this before, the room is horrible , people leave , they do no refound so they can rebook the room to another and earn double. The staff literaly yold me that

Located off a side street and not the easiest entrance to find. Hotel reception staff are quick and efficient, happy to help and answer any questions. Hotel only 5 - 10 minute walk from some of the Main Streets in Tirana full of restaurant options. Breakfast was good. In all happy with hotel and would stay here again.

I spent two weeks travelling in Albania and this hotel stands out for the poor experience I had. The reservation was for a king-size bed, which turned out to be a double. I had written ahead of time to find out about transportation from the airport, but never received an answer. The AC unit in my room leaked terribly (in very hot summer weather) and I had to insist three times to get a bucket to contain the water. When the repair man came, he wasn't able to fix it and left the ladder in the middle of room. I later received a call at MIDNIGHT to ask if another repair man could enter the room. When I pointed out the hour, I was made to feel bad and let the man in, who was still unable to fix the unit. My friend who came in on a different flight, was told a driver (arranged by the hotel) would be waiting at the airport, but no driver was sent and the hotel simply said that "this sometimes happens." When I asked for a blanket - I was told that they did not provide additional linens. I was supposed to stay an additional night here at the end of my stay, but my flight was changed to a day earlier. I asked if it would be possible to change my reservation as well - but never received a reply from the manager (who was absent the whole time) and ended up booking at another hotel and losing the money from this reservation. The only good thing about the stay was the breakfast, which was not included and I had to pay additional for.

It didn't start well when I was shown a room much smaller than the one that I had booked. When I complained I was told that I would need to wait for my room to be cleaned. I had booked a city view room but there was no view of the city at all but rather a back street. The stairs to the room from the reception are very steep and no help was offered. The bed was very comfortable and the room was a decent size. Breakfast is very poor with no choice. You get what you're given. The hotel is very well situated and about a 10 minutes walk to SkandSkanderbeg Square. Although the staff are friendly the fact that they had not given me the room I had paid for did leave a bitter taste and had I been staying more than one night I would have complained more.

It was such an amazing journey. All the staff are very kind and polite. Especialy the morning shift reception who also serves our breakfast is very kind, professional , and help us a lot with much information about the city. Keep up the good job. Amazing decoration of hotel , love it ＜3